I purchased a game , but I dont have the game

Try restarting your console After you have done that, go to...

* My Games & Apps

* Borderlands 3

* Press the 'Menu' button (the one with the 3 stacked lines)

* Manage Game and add-ons

From there, you should be able to see everything you have installed for that game. If the season pass is not listed, you haven't downloaded it. Go to the store & download it from there. If you don't have the option to download it, you either never bought it or are on the wrong account. You can check your order history here.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to locate the redemption transaction for the game. We were able to confirm that someone sent you a gift for the game and that's great, the last thing that we need is the redemption transaction which can be found by signing in to https://account.microsoft.com/billing/orders.

Once we were able to locate it, we can then proceed. Because the code can be redeemed on your other accounts as well.

Hello wjcastle2003,

Thank you for posting on the Xbox forums. Does the license for the game appear in
your account's license list? Once we determine that the license and

transaction for the game appear on the account, we will continue providing troubleshooting steps to download the game. If either the license or transaction are missing from the account, we recommend reaching out to the
Xbox support team to report the issue. Be sure to let us know the results!

Anything you own will show in your purchase history or show in the Xbox store as owned. You may want to see if you bought it on another account or if it's indeed linked to yours.

Hello,

you can check your purchase history here:

https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill