I purchased a game , but I dont have the game

Discus and support I purchased a game , but I dont have the game in XBoX Sales and Promo to solve the problem; I spent $30 i redeemed from 2 $15 Xbox cards i purchased today. I went to buy Borderlands 3's 2nd season pass, but after i spend the money, which I... Discussion in 'XBoX Sales and Promo' started by BaconBro3698, Jul 17, 2021.

  1. BaconBro3698
    BaconBro3698 Guest

    I purchased a game , but I dont have the game


    I spent $30 i redeemed from 2 $15 Xbox cards i purchased today. I went to buy Borderlands 3's 2nd season pass, but after i spend the money, which I know it used because I only had $0.01 left on my account, i didnt have the dlc. Could someone help fix it so i can get it or atleast get my money back?

    :)
     
    BaconBro3698, Jul 17, 2021
    #1
  2. Hi Im Swat Win User

    I purchased a game , but I dont have the game

    Try restarting your console After you have done that, go to...

    * My Games & Apps

    * Borderlands 3

    * Press the 'Menu' button (the one with the 3 stacked lines)

    * Manage Game and add-ons

    From there, you should be able to see everything you have installed for that game. If the season pass is not listed, you haven't downloaded it. Go to the store & download it from there. If you don't have the option to download it, you either never bought it or are on the wrong account. You can check your order history here.
  3. Francia J. Win User

    I have purchased a game but Xbox says I dont own it

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    We need to locate the redemption transaction for the game. We were able to confirm that someone sent you a gift for the game and that's great, the last thing that we need is the redemption transaction which can be found by signing in to https://account.microsoft.com/billing/orders.

    Once we were able to locate it, we can then proceed. Because the code can be redeemed on your other accounts as well.
  4. XBF Leo G Win User

    i dont have my game

    Hello wjcastle2003,

    Thank you for posting on the Xbox forums. Does the license for the game appear in
    your account's license list? Once we determine that the license and

    transaction
    for the game appear on the account, we will continue providing troubleshooting steps to download the game. If either the license or transaction are missing from the account, we recommend reaching out to the
    Xbox support team to report the issue. Be sure to let us know the results!
  5. choppyseize Win User

    i dont have my game

    Anything you own will show in your purchase history or show in the Xbox store as owned. You may want to see if you bought it on another account or if it's indeed linked to yours.
  6. xPauloJRx Win User

    i dont have my game

    Hello,

    you can check your purchase history here:

    https://support.xbox.com/en-US/billing/xbox-subscriptions/check-xbox-live-bill
Thema:

I purchased a game , but I dont have the game

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