I purchased a game and it wants me to purchase it again

Discus and support I purchased a game and it wants me to purchase it again in XBoX Games and Apps to solve the problem; I purchased call or duty modern warfare 3 but it says I have to buy it again e2ee70a4-0829-424a-85f2-c6c17a6288d6 Discussion in 'XBoX Games and Apps' started by Riley Zietlow, Nov 21, 2023.

  1. Riley Zietlow
    Riley Zietlow Guest

    I purchased a game and it wants me to purchase it again


    I purchased call or duty modern warfare 3 but it says I have to buy it again

    :)
     
    Riley Zietlow, Nov 21, 2023
    #1
  2. Daniel Gill_354 Win User

    I purchased a game and it wants me to purchase it again

    Hi Riley Z, my name is Daniel and I would be happy to help.

    I am very sorry that you are going through this problem, first I would like to know if you are logging into the correct account or profile with which you bought the game and the other thing is that you check the transaction history to verify that the game purchase appears there as completed .

    To view the history through a Web browser you can enter the following link:

    https://account.microsoft.com/billing/orders/

    And if you want to see the history on your Xbox console, follow these steps:

    1. To view purchases, press the Xbox button to open the guide.
    2. Go to Profile & system > Settings > Account > Payments & billing.
    3. Select Order History to view your purchases.

    Feel free to upload a screenshot demonstrating the purchase of your game and hide any information shown in the screenshot for your safety, remember that this is a public forum where we are all players like you and not Microsoft employees.

    I hope you understand, I await your response.

    Best regards,
    Daniel.
  3. Daniel Gill_354 Win User

    I purchased a game and it wants me to purchase it again

    Hi #1 G, my name is Daniel and I would be happy to help.

    I am very sorry that you are going through this problem, first I would like to know if you are logging into the correct account or profile with which you bought the game and the other thing is that you check the transaction history to verify that the game purchase appears there as completed .

    To view the history through a Web browser you can enter the following link:

    https://account.microsoft.com/billing/orders/

    And if you want to see the history on your Xbox console, follow these steps:

    1. To view purchases, press the Xbox button to open the guide.
    2. Go to Profile & system > Settings > Account > Payments & billing.
    3. Select Order History to view your purchases.

    Feel free to upload a screenshot demonstrating the purchase of your game and hide any information shown in the screenshot for your safety, remember that this is a public forum where we are all players like you and not Microsoft employees.

    I hope you understand, I await your response.

    Best regards,
    Daniel.
  4. onyxishere Win User

    Purchased a game, Charges, Now its wants me to purchase it again.

    Sorry to hear it. Unfortunately this is not something that anyone here can help you with. You'll need to contact phone support as this seems to be strictly a billing issue that only then can help with.

    If you live in North America dial 1-800-469-9269
  5. Toad 004 Win User

    Previously purchased games want me to pay again!!!

    I'm willing to bet you bought them on another account. What other accounts resided on your old console?

    Recover them all to your new console and try to download those games from each one.
  6. Smwutches Win User

    Previously purchased games want me to pay again!!!

Thema:

I purchased a game and it wants me to purchase it again

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