I purchased a digital download of Forza Horizon 3 Ultimate edition and it still says Buy vs ...

Discus and support I purchased a digital download of Forza Horizon 3 Ultimate edition and it still says Buy vs ... in XBoX Games and Apps to solve the problem; I have been speaking with Microsoft and the Xbox Support teams for 2 days now and I was told to post my issue here. I bought Forza Horizon 3 Ultimate... Discussion in 'XBoX Games and Apps' started by Deaconclgi, Nov 1, 2016.

  1. Deaconclgi
    Deaconclgi Guest

    I purchased a digital download of Forza Horizon 3 Ultimate edition and it still says Buy vs ...


    I have been speaking with Microsoft and the Xbox Support teams for 2 days now and I was told to post my issue here.

    I bought Forza Horizon 3 Ultimate edition and installed the game on my computer and Xbox One. I went to my account (account.microsoft.com) and my purchase history and the game does not show that I bought it at all. I can see the DLC that I bought (Treasure
    Map and Expansion DLC) but Forza Horizon 3 Ultimate (FH3U) is no where to be found.

    Even more troubling is if I go into the Windows Store and search and select FH3U, it shows Buy instead of Owned or Installed as the norm for my previous purchases.

    The Microsoft support/Xbox support reps exact words were "I don't see the entitlement associated with your Microsoft Account".

    We tested uninstalling the game on my Windows 10 PC and then going back to the Store and clicking on FH3U and ti still had the Buy button.

    I have spent nearly 5 hours on the phone and have been transferred so many times and disconnected and given the run around.

    All I am asking for is that I receive what I paid for and that my Microsoft Account will reflect my purchase so that I do not lose my $106.24 investment.

    Please advise as to what needs to be done so that my Microsoft Account will reflect my purchase of Forza Horizon 3 Ultimate edition because as of now, it shows that I still have to buy it on my Windows 10 devices and my Xbox One even though I bought and
    redeemed the code with my Microsoft Account on October 23, 2016.

    A $106.24 game purchase is no small thing a lot of money just to have my Microsoft Account and the Windows Store for Windows 10 and the Xbox One to show that I need to buy the game again.

    Sincerely,

    Demitrius

    :)
     
    Deaconclgi, Nov 1, 2016
    #1
  2. nayalichsto
    nayalichsto Guest
    Windows Play Anywhere and moving from physical to digital edition game

    I purchased Forza Horizon 3 Ultimate Edition in physical copy and installed it on my Xbox One, but had misunderstood that play anywhere would only work with the digital version. I would really like to take this for a spin on my PC, but would like to take
    advantage of the play anywhere features and shared progress but do not want to buy a second copy of Ultimate Edition.

    If I buy just the base digital game, will all of the Ultimate Edition features carry over?
     
    nayalichsto, Nov 1, 2016
    #2
  3. madskater5
    madskater5 Guest
    Unable to download Forza Horizon 3 Ultimate Edition

    When on Forza Horizon 3 Ultimate Edition's store page, there is only the option to manage.

    I click manage, it takes me to my library, and where there is usually the download button on the far right, there is the "I" in a circle.

    When I click that it takes me to the base Forza Horizon 3 page (not ultimate) and says it is part of a bundle, with no option to download.

    ---------

    I have updated to the anniversary edition of Windows 10.

    Forza Horizon 3 Ultimate Edition does show in my purchase history.

    ----------

    How can I download this game?
     
    madskater5, Nov 1, 2016
    #3
  4. madskater5 Win User

    Forza Horizon 3 Disappeared from library

    I have the same problem. I just updated to the anniversary edition of Windows 10 and Forza Horizon 3 Ultimate Edition does show in my purchase history. When I click manage, it takes me to my library, and no download option is present as it says "Forza Horizon
    3 is part of a bundle."
  5. maxen Win User

    Forza Hoirzon 3 - Which version is Win10 compatible

    All three digital versions of Forza Horizon 3 are supported by Play Anywhere and playable on both Xbox One and Windows 10.

    There's a digital Ultimate Edition which allows users to play the game on the 23rd September, a few days before official release:

    store.xbox.com/.../bf4296c8-eaf2-440e-aebe-5359e058b7cf


    This digital Ultimate bundle is a download and not disc-based. There may be a different 'Ultimate' bundle at retail, I'm not sure.
  6. Micro666 Win User

    Forza Horizon 3 Disappeared from library

    Hi, I too am having problems downloading Forza Horizon 3 on my Windows 10 PC. The PC is up to date, and has all app updates, has the anniversary update, and the drive I am installing on has 632GB free space.

    I purchased and redeemed a digital code, on my XB1, for Forza Horizon 3 Ultimate Edition. The pre-order downloaded OK on the XB1, and this evening at midnight it activated, and I can play it on the XB1 no problem.

    However, for the past few days I have been unable to download the games on my PC. When I go to the Ultimate Edition Bundle, it says I own it, which I do, and I see a "Manage" button. If I go to the actual game item itself, I do not see an "Install" button,
    but see a message "only available as part of a bundle".

    Go into my Game Library, I can see Forza Horizon 3 is listed. Pressing the Download arrow icon, initiates a download, but the download always gets to 30MB, and stops with error code 0x80073CF9

    I have checked my purchase history at account.microsoft.com, and Forza Horizon 3 isn't showing in my purchase history, even though I redeemed the digital purchase code on the 12th September, and downloaded FH3 Ultimate to my Xbox One straight after.

    Surely the purchase history should show this? I suspect this is the problem. The Windows 10 Store app is checking the license, and even though the store says I own the Ultimate Edition, when I go to download it I suspect it's checking the purchase history,
    and thinks I don't own it, giving the error.

    Please can you look into this and fix ASAP.

    Thx,

  7. MGNates Win User

    Forza Horizon 3 Ultimate edition/Expansion pass.

    After some further Googling, I have found the follwing at
    news.xbox.com/.../gets-hands-forza-horizon-3-today-ultimate-edition-early-access
    so as official as it comes!

    We also want to let fans know that we will be offering a Forza Horizon 3 Expansion Pass for $34.99. The pass includes two expansions with the first being released this holiday and Ultimate Edition owners will receive a discount of $10 if purchased before
    the end of 2016. Stay tuned for more details in the near future.

    Read more at
    news.xbox.com/.../gets-hands-forza-horizon-3-today-ultimate-edition-early-access


    So for anybody wondering like me, it is a separate purchase.
  8. Hey Papi Win User

    Windows Play Anywhere and moving from physical to digital edition game

    Depends on the content of the Ultimate Digital Edition. If the game came with promo codes that you had to redeem then you should be in the clear with just purchasing the standard digital copy of Forza H3. From what I can tell the car packs are standalone
    to the game which anyone can purchase when and if it is released by the publisher. So I think it may be safe to assume that you will be able to keep your extras from the ultimate edition when you move to the digital version.

    You can check out the forza horizon 3 forums here to see if you can get a definitive answer

    forums.forzamotorsport.net/turn10_topics91_Forza-Horizon-3-Support----Xbox-One.aspx


    Cheers!
Thema:

I purchased a digital download of Forza Horizon 3 Ultimate edition and it still says Buy vs ...

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