I purchased 3 xbox vouchers and one cannot be redeemed because it says it was purchased in...

hi,

i didnt purchase a gift card voucher, i just redeemed my microsoft reward points as a $5 voucher.

my currency is in AUD

Good Day

I've read many posts on converting Xbox Gold to Game Pass Ultimate but cannot find a specific HOW to do it.

My Game Pass Ultimate expired and I purchased an Xbox 3 month Gold Voucher. After entering the voucher, it gives me 3 months of Gold. It did not convert to Game Pass Ultimate and I cannot play the games although the gold is active for 3 months. What i am
looking for is a way or tutorial to convert the
existing 3 months GOLD to Game Pass Ultimate.

Thanks in Advance.

It says purchase or put it redeem code. That i cannot find

I need a refund on a Xbox game pass that I brought my grandson for Christmas in error, I should of brought a game voucher (Green)

If it was a voucher code, then you'd need to return it to the retailer it was purchased from for a refund assuming the code hasn't already been redeemed yet.

Vouchers purchased in any given year must always be redeemed by the end of the year! If the owner fails to do so, the code will fail. In this case, there is only one option to solve this problem with the vendor who bought this coupon. But sellers will never
comply.

If you bought this code directly from Microsoft, there is a chance of success here.

While I can see the logic in that, this code says it expires on 06/30/2019. It doesn't say anything about expiring at the end of the purchase year.