I purchased 2,200 "points" on MUT 16 Xbox360, but they won't download.

Having same issue, purchased 2200 Madden points and shows 0 though deducted from my bank...got text showing issue resolved. NOT.

I don't think he meant points. I have the same issue - purchased 2200 points in Madden with microsoft account. spent over 2.5 hrs yesterday with EA customer support (my battery then died). They are not being helpful at all. I received this today:

Greetings,

My name is Ravi and I am a game advisor here at EA. Thank you for providing the requested information.

I do apologize for the experiences you have had in the game that has affected your gameplay.

I have discussed your issue with our specialist and they said that this is the known issue and we have been receiving similar kind of contacts from other players. We genuinely apologize for the inconvenience and our developers are working hard to fix the
problem in timely manner. We request you to wait for some time to get the issue fixed.

Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at
http://help.ea.com, or ask our community experts by visiting Answer HQ at
http://answers.ea.com.

Regards,

Ravi K.

EA Customer Experience

The "money" has been deducted from my microsoft account - and it appears EA is telling me to wait... but for how long? I know this is not really a microsoft issue, but it is very frustrating when a partner is not taking care of an issue. Why can't they
just award points? I provided them everything they asked for for verification of my account. The items that you purchase in Madden are always "limited time" items... it's just really frustrating.

Points? Microsoft Points were retired well over a year ago. You should not be able to purchase points any longer. You would have to purchase, at a retail store, a gift card in your local currency. How and where did you attempt to purchase points?

Hello Dan! I'm Nicolas an Independent advisor I'm glad to be talking with you

I'm sorry but we, the advisors on this site, aren't able to unban, manage or look into information of users, we don't work for Xbox and not have the possibility to enter any type of their data to look you up. If the reason why you can't buy points it's because you are banned, there isn't much we can do. Notify me if you have any other error appearing that has nothing to do with your ban account

Again, sorry!

Oh i see! In that case you should talk via this link with the official support, there have been some people that suffered the same issue as you and have been answered with ways to verify you are the one making the purchases, the ban is a security prevention to stop allowing people who could have take your account and making purchases with your info.

https://support.xbox.com/en-gb/contact-us

Before you try to contact them, be aware to change your region at the bottom of the website so you can contact them within your timezone!