i purchase the minecraft and how he is saying to repurchase it how to fix it

Hello Fab Apex,

Thank you so much for your reply!

Have you checked your order history already? Please confirm if you are able to see Minecraft on your purchase history.

YanYannn
Microsoft Community Moderator

sorry but it now work the minecraft.net and minecraft launcher both of them thar play button is showing to buy button how to fix it and the minrcraft support tell me to contact you please help me?

Hello Fab Apex,

Thank you for your contribution to the Microsoft community.

I'm sorry to hear that you're having trouble accessing Minecraft after purchasing it. It's possible that there may be an issue with your account or with the game itself. Here are a few steps you can try to resolve the issue:



1. Check your purchase history
Log in to your Microsoft account and check your purchase history to make sure that the purchase went through successfully. If it did, you should see the purchase listed there.



2. Restart your device
Sometimes, simply restarting your device can resolve issues with games not working properly.

3. Uninstall and install Minecraft



If the issue still persists, this is a possible licensing issue already. I would love to check the license here on your account manually. However, we do not have the option to since we do not have the tool to check here on community.

For clarification and for the best possible resolution, it would be the best to contact the game developer so that they can double check your account and the license of your game if there is an issue with it.

To contact Minecraft support, please go to this link: Home | Minecraft Help



Hope I helped! Please do not hesitate to ask if you have further concerns. I will be waiting for you and I would be more than glad to assist you further.

YanYannn
Microsoft Community Moderator

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Minecraft account.

Kindly try to perform the following workarounds according to the official Mojang Support: https://help.minecraft.net/hc/en-us/articles/4408948974989-Minecraft-Java-Edition-Demo-Mode-

"Ensure you have logged into the correct Microsoft Account that purchased Minecraft. You can locate your Microsoft Account on the Microsoft Help Page.​​ https://support.microsoft.com/en-us...username-b2049472-3b8f-27d3-61c6-67a668453f4c

Other possible issues could be:

Your launcher is out of date. Update via Settings > About or re-download the Minecraft Launcher. https://www.minecraft.net/en-us/download

You purchased Minecraft under a different email address, or the email address has been changed. Be sure to check your account page to verify your purchase of Minecraft. https://www.minecraft.net/en-us/login?return_url=https://www.minecraft.net/en-us/msaprofile

Your purchase was refunded. In this case, you will have received an email from Minecraft and will need to re-purchase the game from the Minecraft Store. https://www.minecraft.net/en-us/store/min...

You just purchased Minecraft while the account was logged into the launcher, or you have not yet chosen a Java profile name. Be sure to restart your launcher and re-try.

Make sure your system meets the system requirements. https://help.minecraft.net/hc/en-us...ation-Issues-FAQ#h_01FFJMSQWJH31CH16H63GX4YKE "

If the issue persists, I highly recommend you reach out to Mojang Support for further assistance as they have the tools and resources to properly investigate this case:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

He plays minecraft on a disc, if he was to repurchase would any progress be saved or would he be back to the start?