I purchase Minecraft and it is not saying I have the game. It keeps telling me I still have...

Hi Rebecca, I'm Luis a Xbox user just like you. Thanks for reaching out us here. Are you on console or PC?

Hi Andrew. My name is Kyle and I'm an independent advisor.

Thank you for posting on the Xbox Communities Forum. I'm sorry you are experiencing issues accessing Minecraft.

Please note that your licence for Minecraft Bedrock on PC and mobile are separate, as they are purchased from different stores. If you purchased the game on mobile, it does not entitle you to the PC version.

Does the game show in your account's order history? Check here: https://account.microsoft.com/billing/orders/

Hi Gevin! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing purchased game. No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Based on your description, this can only mean that you are using a different Microsoft account where you have purchased the game with the pre-ordered skins and weapons.

To confirm this, kindly sign in to your Microsoft account on account.microsoft.com > payment and billing > order history > select the date of range when you purchased and pre-ordered the DLCs.

If the purchases did not show up, check your other Microsoft accounts' order history.

If the transactions show up, kindly try to perform the following workarounds:

Remove your account, power cycle, and re-add your account where the game was purchased:

Here's how to remove your account:

> Press the Xbox button  to open the guide.
> Select Profile & system > Settings > Account > Remove accounts.
> Select the account that you want to remove, and then select Remove to confirm.

Power Cycle:

> Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

> Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Then re-add your account.

Press the Xbox button  to open the guide.
Select Profile & System > Add or switch > Add new.
Enter the email address for the Microsoft account that you want to add, and then select Enter.

Note: Make sure that you do not select Get a new account unless you want to create a new Microsoft account.

Enter the password for your Microsoft account, and then select Enter.
Review the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
Follow the steps to configure your Sign-In, security & PIN preferences to finish adding your profile to the console.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Hi Conner! I'm more than happy to help you!

If I may ask, may I know which platform are you using your Xbox Game Pass Ultimate, is it on Xbox One/Series console or Windows PC?

Please confirm if your Xbox game pass ultimate is active on your account by signing on account.microsoft.com > go to Services and Subscription

Best Regards,
Darhyl

No. You would either need to renew the subscription or purchase the game in order to continue playing it.