I preordered the digital deluxe edition of diablo iv and i am still getting the unable to...

I checked that site, the digital deluxe purchase was completed and i am still being denied access.

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

With regards to this error message you are getting, if it is confirmed that your order went through successfully via https://account.microsoft.com/billing/orders page then you should be able to access the game.

The most common reason for this error to appear are as follow:

1. If you are receiving this, you do not have access to the early access portion of Diablo IV, you need to wait to play the full game when it releases on June 5th at 4pm PST. You will be unable to play early access if you have pre-ordered the standard edition.

2. This includes anyone attempting to access the title via the home sharing option as accounts utilizing this feature are not granted early access. Early Access to Diablo IV is only granted for anyone who pre-orders a Digital Deluxe or Ultimate Edition before the official launch.

3. The official launch for Diablo IV begins on June 5th at 4 p.m. PDT. This is when owners of any edition of Diablo IV can begin their journey.

This is based on the known issue for Diablo 4 posted here on this page https://answers.microsoft.com/en-us/xbox/forum/...

I hope the information helps somehow. But feel free to post back in the community if you have more questions and we will try with the best of our knowledge to assist.

Kind regards,

Ben

Heres the link: https://www.alza.cz/EN/media/diablo-iv-deluxe-edition-xbox-digital-d7761250.htm

From my Order History:

Far Cry 5 Deluxe Edition Ordered March 13, 2018

MONSTER HUNTER: WORLD™ Digital Deluxe Edition Ordered January 20, 2018

SWORD ART ONLINE: FATAL BULLET Deluxe Edition Preorder Bundle Ordered February 22, 2018

I have had the same issue, as it seems has everyone who preordered the deluxe edition. The Deluxe description only seems to show the main game as in the bundle, and not the preorder bonus and delux content packs. Though these are listed in the store as available if paid for. Looking at the reviews, this glitch has affected all customers who preordered the Deluxe edition.