I preordered for the Hogwarts legacy deluxe digital version where is it

Hi Guillermo!

The Hogwarts Legacy: Digital Deluxe Edition should be compatible on your device. Please try to purchase it instead directly to the website. Just make sure that you're signed in with your correct account online.

Deluxe version:
https://www.xbox.com/games/store/hogwarts-legac...

Normal version:
https://www.xbox.com/games/store/hogwarts-legac...

The Hogwarts Legacy Deluxe Edition (at least the digital version) contains both the Xbox Series X/S version and the Xbox One version.

This is the page that the Official Website links to for Xbox:

https://www.xbox.com/en-GB/games/store/hogwarts-legacy-digital-deluxe-edition/

And, it states:

"Xbox One and Xbox Series X|S Digital Versions"

Bear in mind that the Xbox One version of the game doesn't release until April 4th so it will show as only available for Series S/X until that time

Hello,

Thanks for reaching out to the Xbox forums. We understand there may be some frustration regarding the refund, however you should be able to pre-order again. There may have been an issue if you were trying to pre-order the same exact version of the game, as some changes were made.

Digital Deluxe version: Buy Hogwarts Legacy: Digital Deluxe Edition | Xbox

Xbox Series X|S version: Buy Hogwarts Legacy Xbox Series X|S Version | Xbox (Release date: 2/10/23)

Xbox One version: Buy Hogwarts Legacy Xbox One Version | Xbox (Releases 4/4/23)

If you are experiencing issues regarding your refund, please contact support: https://support.xbox.com/contact-us

Thanks,

-Hayabusa

That edition of the game contains both Xbox One and Series X/S versions:

"Xbox One and Xbox Series X|S Digital Versions"

https://www.xbox.com/en-US/games/store/hogwarts-legacy-digital-deluxe-edition/

However, you won't be able to play on Xbox One till April 4th when the Xbox One version is released

Hi Gregory! I'm Rostom, an Independent Advisor. I will be glad to help you here.

When did you pre-order it? Please note that pre-orders made before 12/13/22 for the Digital Deluxe Edition, that included both the Xbox Series X|S and Xbox One versions of the game, were cancelled due to the change in release schedule for the Xbox One platform.

You may learn more about it here https://answers.microsoft.com/en-us/xbox/forum/...