I pre-ordered the vault edition of cod mw 2 and i can't find the series x/s version in my...

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JACOB4540

Right now the pre-order was cancelled for some gamers
Please double check if you're affected, for this go to your order history and check if the order status says cancelled:
https://account.microsoft.com/billing/orders

If yes and If you was charged you're going to receive a refund in the next 3-5 business days (can take longer depending on your financial institution if this is a vanilla gift card)

Once received or if you want, you can purchase the game again

You can double check this current problem here:
https://support.xbox.com/

It says that the transaction was completed.

Thank you, please try this in your console. It helps to refresh all the content and licenses attached to the account

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, try to remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/en-US/help/account-pro...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, try again

Hi Carter! I'm Rostom, an Independent Advisor. I will be glad to help you here.

It shouldn't look worse for the Xbox One version. It's just that for Xbox Series X/S version, you get all the features the game has to offer. If you canceled your Xbox One Edition of the game, you will lose its pre-order bonuses. Since the Series X/S Edition of the game has already been released, pre-order bonuses on it is no longer available.

According to the page for "Sherlock Holmes Chapter One Deluxe Edition Pre-order":

https://www.xbox.com/en-gb/games/st...ter-One-Deluxe-Edition-Pre-order/9NX9KNX36D7H

That game is listed as for both the Xbox One and the Series X/S. Basically, you order it and then the system employs what is called "Smart Delivery" to determine which console you have and download that version accordingly. So you would play the XBox One version on your current console and then, as mentioned by the IA, if you bought a Series X or S and installed the game, it would install the "Optimised for Series X/S" version on that console