I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ...

Discus and support I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ... in XBoX Games and Apps to solve the problem; I pre-ordered South Park: The Fractured Butt Whole and I Do not have the ability to install or play South Park: The Stick of Truth I am in the... Discussion in 'XBoX Games and Apps' started by Corporal Nosaj, Jul 1, 2016.

  1. Corporal Nosaj
    Corporal Nosaj Guest

    I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ...


    I pre-ordered South Park: The Fractured Butt Whole and I Do not have the ability to install or play South Park: The Stick of Truth

    I am in the Preview Program. I purchased the game, how do I download The Stick of Truth game and get access to play it.

    :)
     
    Corporal Nosaj, Jul 1, 2016
    #1
  2. XxCommando7xX
    XxCommando7xX Guest
    South Park Fractured Butt Whole Issue

    I was told to post my issuE here and it would get resolved.

    I pre-ordered South Park: Fractured Butt Whole because it said I would get a copy of South Park: The Stick of Truth. When I pre-ordered I only got Fractured Butt Whole. Cold I get a game code for the Stick of Truth please?
     
    XxCommando7xX, Jul 1, 2016
    #2
  3. EditingMass
    EditingMass Guest
    Pre ordered South Park™: The Fractured but Whole™ Gold Edition didn't get South Park™: The Stick of

    I Pre ordered South Park™: The Fractured but Whole™ Gold Edition didn't get South Park™: The Stick of Truth ™ and can't download it in the xbox store.
     
    EditingMass, Jul 1, 2016
    #3
  4. Toxic Raven
    Toxic Raven Guest

    I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ...

    Are you getting any error message? Is it asking you to pay for the game?
     
    Toxic Raven, Jul 2, 2016
    #4
  5. xX Yggdrasil Xx
    xX Yggdrasil Xx Guest
    A redemption code is needed to download it you should recieve the code via message within 10 days
     
    xX Yggdrasil Xx, Jul 2, 2016
    #5
  6. Smwutches
    Smwutches Guest
    It's a known issue with the preview program right now due to changes with preordering on the new update. For assistance with the preview program, you'll need to post in the preview program forums -

    forums.xbox.com/.../default.aspx

    @xX Yggdrasil Xx -Codes are not sent out for that offer. Once you preorder the game, The Stick of Truth should show as available to download for free from the marketplace.
     
    Smwutches, Jul 2, 2016
    #6
  7. Corporal Nosaj
    Corporal Nosaj Guest
    I have already posted in the Preview section as well as reported the problem through the console... how do I get a response tho?
     
    Corporal Nosaj, Jul 2, 2016
    #7
  8. Smwutches
    Smwutches Guest

    I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ...

    The forums are mostly used for feedback, but support may respond to it at some point. You may want to read this thread for information about what is going on -

    forums.xbox.com/.../2178813.aspx
     
    Smwutches, Nov 2, 2018
    #8
  9. Mister Beep Win User

    South Park Fractured Butt Whole Issue

    Hey there!

    As mentioned on our
    South Park: Fractured But Whole     page, you will have access to South Park: The Stick of Truth at the release of Fractured But Whole if you pre-ordered. You can also find this info on the Xbox Store's description for the game as well. Hope this helps clear
    it up!

    For a limited time, get a digital copy of South Park™: The Stick of Truth™ on Xbox One free with purchase
    at the launch of South Park™: The Fractured But Whole™.
  10. Miss Bijoux Win User

    SOUTH PARK : the stick of truth (XBOX ONE)

    Hey Darkfigthter -

    Sincere apologies for the misinformation I provided above. According to the Microsoft Store Page for South Park: The Fractured But Whole,
    you will receive access to South Park: The Stick of Truth at the launch of The Fractured But Whole:

    For a limited time, get a digital copy of South Park™: The Stick of Truth™ on Xbox One free with purchase at the launch of South Park™: The Fractured But Whole™.
    Additionally, we were able to confirm this via Ubisoft's store page as well.

    If you have any further questions, please let us know! :)
  11. Mister Beep Win User

    Pre ordered South Park™: The Fractured but Whole™ Gold Edition didn't get South Park™: The Stick of

    As stated in the store description of South Park: The Fractured But Whole, South Park: The Stick of Truth will be made available to pre-order customers on the release of Fractured But Whole.

    If you run into any further issues at the game's release, please feel free to post a new thread here. Thanks for posting!
  12. Miss Bijoux Win User

    Stick of Truth from Fractured But Whole Bundle Not Available for Download

    Hey NeuroticNinja18 -

    According to the
    Microsoft Store Page for South Park: The Fractured But Whole    , you will receive access to South Park: The Stick of Truth at the launch of The Fractured But Whole:

    For a limited time, get a digital copy of South Park™: The Stick of Truth™ on Xbox One free with purchase at the launch of South Park™: The Fractured But Whole™.
    Additionally, we were able to confirm this via
    Ubisoft's store page     as well.

    Apologies for any confusion this may have caused. If you have any further questions, please let us know! :)
  13. Hey Papi Win User

    Check up store's South Park pre order promotion

    So this is a bit confusing but I think you will only be able to get the stick of truth game when Fractured But Whole is released. Below are some of the fineprint in regards to the promotion provided by Ubisoft on the game's site here:

    UbiSoft SP Fracture But Whole

    However if you get the promotional game earlier then the release that would be awesome. South Park The Stick of Truth is already part of the backwards compatibility program so gaming on Xbox One should be fine. You can check out the
    full list of games that are backward compatible here (or just to verify for yourself the game is on the list):

    Backwards Compatibility List

    PRE-PURCHASE DIGITALLY: PLAY NOW*
    We have exciting news! If you pre-purchase South Park: The Fractured But Whole today, you can download and start playing South Park: The Stick of Truth right now for free!

    PRE-ORDER: GET A DOWNLOAD CODE AT LAUNCH*

    All customers who pre-order the game will get South Park: The Stick of Truth upon launch of South Park: The Fractured But Whole. After the launch of the game, all customers who buy the game during the offer window will get a free copy of South Park: The
    Stick of Truth.

    Cheers!!
Thema:

I pre-ordered South Park: The Fractured Butt Whole but I can't install or play South Park: ...

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