I pre ordered MW2, and like many others do not have the game

Zach Heller · Oct 31, 2022

I was charged the full $99.99 for the pre order on my card, but never received the game. I have emails saying “Thanks for preordering” but still no game. I assumed that maybe they would do a wide fix, but nothing yet. Does anyone have any idea if they will do a mass refund/release copies to the people who lost their pre order? Or have any idea if they will just keep saying, “please submit a report.”

:)

Geri M.

Hi Zach Heller,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you are trying to get the refund money of the cancelled payment on your pre-ordered game that was cancelled.

You might not be able to get the announcement about the Game Release Known Issues for October 2022 on Call of Duty: Modern Warfare II. Game Release Known Issues for October 2022 - Microsoft Community this is the reason of the cancellation of your pre-order. We would like you to check on this link, Pre-order Xbox digital games in the Microsoft Store | Xbox Support and proceed to your refund status request and also if you are still legible for a refund. To walk you through the process kindly see the screenshot below.

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kyle Whidden

Same thing happened to me and no answer or resolution to my issue from Microsoft or Activison

Geri M.

Hello Zach Heller,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Xbox Forum Moderator

Microsoft Community

AugustFodor

I two have a similar problem except i have pre ordered the mw2 pack in the mw store i had gotten the UDT skin for mw and i have not gotten mw2 remastered is this just me or are there others with this problem

EXPIRED Z0MBIE

Does anyone have any suggestions for the best place to pre-order either of these games?

I have only ever pre-ordered MW2 and that was from Amazon, a couple of days before release.

I pre ordered MW2, and like many others do not have the game