I pre-ordered modern warfare 3, I have it downloaded but every time I go to play the game...

I have pre-ordered modern warfare 3 and i am having the same worry...

Yes, I know. But when I go to the item in the store to download it it says that it is unavailable. I have tried restarting my xbox and removing my account from my xbox and reloading it. I know that the transaction when through for the pre order because under
my games it shows Infinite Warfare and Modern Warfare 4 pre order awaiting release.

Hi Kyre' S, my name is Daniel. I am an independent advisor who is willing to help you.

For me, it is an honor to write to you and try to help you in any way possible, for my part I will do my best to try to solve any questions/problems you are presenting.

I'm sorry to hear that you are experiencing this problem, several users have reported problems similar to yours. So with the intention of helping you, I am going to suggest some steps:

The first thing you should do is check the purchase in your transaction history to see if the purchase appears as completed.

https://account.microsoft.com/billing/orders/

If it appears as complete, verify that you are logging into the correct account in which you reserved the game. If you are in the correct account and the problem still persists, then we will restore your console, following these steps:

1. Press the Xbox Button to open the guide.
2. Select Profile & system > Settings > System > Console information.
3. Select Reset console.
4. On the Reset console? screen. You will see three options and you must select the one that says reset and keep my games and applications.

Note: This process will not delete any data from your console, it will only restore any corrupt files that are on the system and are preventing its proper functioning.

If none of this works, I would recommend contacting Xbox support so they can provide you with better help or a solution to this problem.

Support: https://support.xbox.com/contact-us/

Let me know if this information is useful to you.

Best regards,
Daniel.

This did not resolve the issue. I still do not have the option to access Modern Warfare. It only shows options to pre-order Modern Warfare 2, Play Warzone, or Purchase Vanguard. If I view it in the store it says I own the game.

original post translated : Hello, I have a problem with Modern Warfare 3 (only happens with this game). Every time I try to play tells me the disc is dirty or scratched and that's not possible for me to go through more Modern Warfare 3 games, I bought
MW3 and since i get that error which is not very normal .

I would appreciate help solving this problem, thanks.