i pre ordered madden 24 standard edition and now my xbox is telling me to pay for the game...

Hello Paris W,

I'm Nilay and I'll be glad to answer your query today.

Madden 24 is set for worldwide release on Friday, Aug. 18. However, fans have a chance to play the game three days before the formal release.

So, you need to wait till 18th August to play it on TV or get support from EA Sports.

Pre-order early access
The earliest way to get full access to Madden 24 is to pre-order the Deluxe Edition. Pre-ordering the standard edition won't give a user early access, but the game will be available on Aug. 15 for those who pre-order the Deluxe Edition.

The Deluxe Edition can be pre-ordered for $99.99, or $89.99 for EA Play subscribers. (The standard edition costs $69.99.)

Pre-ordering the Deluxe Edition will also give users additional features:

4,600 Madden Points
Josh Allen Elite Player Item
2 Madden Strategy Items
Unlike the 10-hour trial for EA Play subscribers, pre-ordering the Deluxe Edition of Madden 24 will give users permanent access.

Good Luck
Regards

Hi Tre A.

My name is Mauro and am glad to assist you. We are sorry to hear that.

Please check your purchase history to confirm that the transaction was performed:

On Console

1. To view your purchases, press the Xbox button  to open the guide.
2, Go to Profile & system > Settings > Account > Payment & billing.
3. Select Order history to view your purchases.

On the web

1. Sign in to account.microsoft.com.
2. Select Payment & billing > Order history.

https://account.microsoft.com/billing/orders/?refd=account.microsoft.com

Source:

https://support.xbox.com/en-US/help...g-payment-updates/check-xbox-purchase-history

Thanks,
Mauro

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Have you tried pre ordering it through the website?

https://www.xbox.com/games/store/madden-nfl-24-...

Hi Tony *.

My name is Mauro and am glad to assist you.

The preorders depends of the version you bought:

Pre-order the Deluxe Edition and receive:

- 3-Day Early Access starting August 15, 2023 (depending on the time zone)
- 4600 Madden Points
Use Madden Points to upgrade your Ultimate Team™, customize your avatar with new
uniform designs, and more.
- Limited-time AKA Player Item with pre-order by July 22, 2023
Players who pre-order the Madden NFL 24 Deluxe Edition by July 22, 2023 will receive an
added bonus of an AKA Player Item for their Madden Ultimate Team roster.
- Dual Entitlement
Upgrade to Xbox Series X|S version
- Josh Allen Elite Player Item
- Choice of 2 Strategy Items (Offense or Defense)
- NFL Marble Bills Gear

Pre-order the Standard Edition and receive:

- Josh Allen Elite Player Item
- Choice of 2 Strategy Items (Offense and Defense)
- NFL Marble Bills Gear

Standard version have no ealy access and must wait for the release date.

For more information:
https://www.ea.com/games/madden-nfl/madden-nfl-24/news/gridiron-notes-madden-24-pre-order-details

I have tried every trouble shooting problem on the internet it did this in madden 23 I stop playing the game now I pre-order madden 24 and same problem. Contact EA no results it's a shame I payed 100 dollars for a game I can't enjoy.