I pre-ordered cross gen for Modern warfare 3 and I can’t play campaign are there any fixes?

The first charge you initially received should have disappeared after a few days.
You may want to check your bank statements or contact your bank.

However, if you were finally charged for the first transaction. You can try contacting Microsoft support, as SwordofWhedon suggested.

It appears that it has declined is there any way to fix it?

If you want to get the game again, you can purchase it again, Chocoramo587.

However, if you were finally charged and the transaction appeared in your bank statement, as SwordofWhedon informed you, you may want to contact your bank first.

Thank you,

Arturo.

Hello Chocoramo587. I’m Arturo, and I’ll be glad to assist with your inquiry today.

I would like to ask, may I know if this transaction is reflected in your Microsoft account order history, is not listed yet, or the preorder appears as canceled/declined?

https://account.microsoft.com/billing/orders

I have seen similar posts about other players who have experienced a declined transaction for the game.

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including an email address or order number, in case you find this transaction. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

you would have to either contact your bank who can tell you why they declined the charge, or you can contact Microsoft customer support. I recommend you do it in that order

https://support.microsoft.com/en-us/contactus