I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

Discus and support I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits in XBoX Rewards & Social to solve the problem; I pre-ordered Titanfall 2 on October 27th, and received my copy November 1, I have yet to receive my points its been well over 2 weeks and I have not... Discussion in 'XBoX Rewards & Social' started by ClockWrkPhantom, Nov 15, 2016.

  1. ClockWrkPhantom
    ClockWrkPhantom Guest

    I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits


    I pre-ordered Titanfall 2 on October 27th, and received my copy November 1, I have yet to receive my points its been well over 2 weeks and I have not got my pre-order skin as well. this is my third purchase and with the Microsoft store and i have received
    my points on the other 2 orders.

    :)
     
    ClockWrkPhantom, Nov 15, 2016
    #1
  2. Teal249
    Teal249 Guest
    Rewards credits not deposited

    Hello I pre-ordered XCOM 2 from the Microsoft Store, and as of yet I have not received the 15,000 rewards credits. Thanks for your help.
     
    Teal249, Nov 15, 2016
    #2
  3. Ivan CXH
    Ivan CXH Guest
    Xbox Live Rewards - Pre-order rewards request

    In Aug 15th, 2016, I received an email from XBox Live Rewards with the promotion to obtain 15,000 for the early pre-order games. So, I did buy Titanfall 2, with order number below:

    Order date: August 15, 2016

    I have received the game, but my 15,000 credits are still missing.

    Would you help me to check when I will receive them?

    I have all emails to confirm this order & promotion.

    Thanks.
     
    Ivan CXH, Nov 15, 2016
    #3
  4. Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE Guest

    I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

    The rewards are typically deposited 10-15 business days after launch. That would mean they should be deposited sometime between November 11th and November 18th. If you do not receive them by then the reward staff would have to review your account to see
    what the issues is.
     
    Murphs-A47006C9-2185-475E-9A8D-0764BA5872CE, Nov 15, 2016
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello ClockWrkPhantom,

    We have asked for confirmation for your purchase from the MicrosoftStore team. Your purchase was made on October 28th at 5:31 PM UTC (9:31 AM Pacific Standard Time). Therefore, it was no longer being categorized as a pre-order, and thus this order was not
    sent to trigger this offer.

    We will adjust your account to reflect this offer, but please keep in mind to purchase as a pre-order in order to be recognized for this offer. Your Credits should appear as pending before the end of next week.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. Guerrero Ultimo Win User

    Live Rewards. Anyone checked their star level recently?

    Since you all are rewards members maybe you know the answer to this. The 15,000 point credit for pre-ordering through the Microsoft Store, how long does that usually take to be applied?

    As for the rewards program overall i find it ok. It is free so nothing lost. And 15,000 credits for pre-ordering is equivalent to $15 for me so I can pre-order 2 games i was going to buy anyway and get back $30 worth of credit. Not a bad deal.
  7. XBLRewards8 Win User

    I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

    Hello ClockWrkPhantom,

    We have asked for confirmation for your purchase from the MicrosoftStore team. Your purchase was made on October 28th at 5:31 PM UTC (9:31 AM Pacific Standard Time). Therefore, it was no longer being categorized as a pre-order, and thus this order was not
    sent to trigger this offer.

    We will adjust your account to reflect this offer, but please keep in mind to purchase as a pre-order in order to be recognized for this offer. Your Credits should appear as pending before the end of next week.
  8. Murphs-A47006C9-2185 Win User

    I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

    The rewards are typically deposited 10-15 business days after launch. That would mean they should be deposited sometime between November 11th and November 18th. If you do not receive them by then the reward staff would have to review your account to see
    what the issues is.
  9. XBLRewards8 Win User

    Never received pre-order bonus

    Hello Drunatic,

    This is the only source for up to date support on Xbox Live Rewards offers. As stated previously, the only offer that would have awarded a digital pre-order of Titanfall 2 with 15,000 Credits would have been the MicrosoftStore.com pre-order offer. However,
    since your purchase was not made from this storefront, it was not eligible for that offer.
  10. XBLRewards8 Win User

    Destiny 2 Preorder Reward Points Missing

    Hello Zeig,

    The only way to earn Credits for a pre-order of Destiny 2 is from the Games on Demand offer, which requires three eligible games to complete for 15,000 Credits. If you are asking about the Microsoft Rewards Destiny 2 punchcard, Microsoft Rewards is a separate
    program from Xbox Live Rewards, and we cannot assist with their offers. You would have to reach out to their support via the Microsoft Rewards website for assistance.
Thema:

I pre-order titanfall 2 from the microsoft store and have not recieved my 15,000 reward credits

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