i played Big fish games for years i had an update on my computer now i cannot play games i...

Discus and support i played Big fish games for years i had an update on my computer now i cannot play games i... in XBoX Games and Apps to solve the problem; i played Big fish games for years i had an update on my computer now i cannot play games i uninstalled and reinstalled 5 times nothing works [Moved... Discussion in 'XBoX Games and Apps' started by MercileMartinsen, Dec 7, 2022.

  1. MercileMartinsen
    MercileMartinsen Guest

    i played Big fish games for years i had an update on my computer now i cannot play games i...


    i played Big fish games for years i had an update on my computer now i cannot play games i uninstalled and reinstalled 5 times nothing works

    [Moved form Microsoft 365 and Office / Other / For business / Other]

    :)
     
    MercileMartinsen, Dec 7, 2022
    #1
  2. Geri M. Win User

    i played Big fish games for years i had an update on my computer now i cannot play games i uninstalled and reinstalled 5 times nothing works

    Hello MercileMartinsen,



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



    Thank you for your understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    i played Big fish games for years i had an update on my computer now i cannot play games i uninstalled and reinstalled 5 times nothing works

    Hi MercileMartinsen,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand the inconvenience caused. As per description, you encountered issue playing Big Fish game on PC. You'd been playing this game before and just recently you cannot play it. You have already tried uninstalling and reinstalling process and yet still the problem persists. We will be glad to assist you with this, however, before we proceed, for us to assist you better we would like to ask more details about it.

    1. Have you updated your device, system, Game Services and Xbox apps?
    2. What is the window version?
    3. Any changes made that may cause the issue?
    4. Would you mind sending to us a screenshot of the error message if you have? Just make sure to conceal any Personal Information that may be included.
    We would like you to try the steps on the article. Troubleshoot game issues on Xbox | Xbox Support. Let us see if it will work. If not, then let us know so we could research more options.


    [​IMG]


    If you have other clarifications, you can get back to us by replying to this post.

    We are looking forward to your response.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Kathy A. Win User

    I cannot play my game

    Hello michael1941,



    Hope you are doing well. Thanks for posting to the Microsoft Community.



    First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



    Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



    We look forward to your reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. michael1941 Win User

    I cannot play my game

    Hi, Kathy.thank you for your email.

    Yes, I did solve my problem.

    thank you.

    Michael.
  6. Kathy A. Win User

    I cannot play my game

    Hello michael1941,

    We are pleased to know that everything is up and running now.

    Should you wish to provide the solution of the issue you posted, you may send a reply here.

    Please do not hesitate to ask the community anytime just in case you have any questions in the future.

    Regards,

Thema:

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