I play xbox on my pc.

Full scan found nothing. So I think I'll have to take my laptop into PC World etc. I don't understand why I can access emails etc but can't sign in to Microsoft without getting the error message. Thanks for help but can't do any more now

Hello Sarah,

Thanks for coming to the forums with your issue. Try these two options out.

Method 1: Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Here is the link on
how to perform a clean boot.



Method 2: Here is a link on
how to download Apps Troubleshooter.





Let us know how it turns out.

Brad

Hi
sarahzoulias,

Thanks for your post! I understand you're experiencing issues signing in. Do you mind posting the exact error message/code you are receiving when attempting to sign in? You may want to try logging in on our
website to verify whether or not this issue is associated with your account and also try

changing your password.

I hope this helps.

Hello
sarahzoulias!

Thanks for responding. I'm sorry to hear that your issue has still not been resolved.

When you have a chance, I would suggest contacting an Xbox Live support agent by following the steps below. The agent would be able to walk your through some more possible troubleshooting solutions:



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more.

Felix

Xbox forums support

Thank you, I came up with a problem at once as I couldn't sign in as administrator. In fact everything I try to sign into gives me the same code. That includes getting into Microsoft which seems odd. I can get into my Hotmail inbox but perhaps its because
I haven't signed out. I'm running a full scan at the moment to see if that comes up with anything. That will take some time. I shall get back to you after that.

Thanks