i payed to have my gamertag chnaged but it gilitched wit my old one

Hello Kirby The Pimp,

Thank you for your contribution to the Microsoft community. Just a reminder, here on community we are not able to double check accounts and devices to check for the possible issue. What we can do here is provide/guide customers with possible troubleshooting steps for the issue.

I'm sorry to hear that you're experiencing issues with your gamertag. To clarify, are you saying that your old gamertag is still showing up on your profile even though you have already paid to change it to a new one?

If so, I recommend trying the following steps:



1. Sign out of your Xbox account and sign back in to refresh your profile.

2. Clear your Xbox cache by pressing and holding the power button on your console until it turns off, unplugging the power cord, waiting for 10 seconds, and then plugging it back in and turning it on.

3. If the issue persists, you can contact Xbox Support so that they can manually pull up your account, double check the issue and provide you with the best troubleshooting steps. They may be able to help you resolve the issue or provide a refund or escalate your case if necessary.

Please follow the steps below to reach out to our live support team:

1. Please use this link: Contact us | Xbox Support
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
3. If not, please select the country/region it is showing and select the correct one among the lists.
4. Make sure to use to check the available contact times of the support.
5. Select the "Contact Us" button
6. Select the drop-down menu options that will match your concern.
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.



I hope this helps!

YanYannn
Microsoft Community Moderator

Nope still got my old gamertag on there and I did pay for this one tho when I click "Choose your new gamertag" it shows my new one but when I back out it still shows my old gamertag.

On top of this, when I go to try and exchange my gamertag again, it has my old one. When I click the Xbox logo in the top left, it resets the page and has my new gamertag for a second then goes back to my old one. When I try to change to my new gamertag it then wants me to pay for it. What do I do?

I have the same problem i payed the $10 to change my gamertag but it still has my old name in every game

No there is no random 3 letter/character gamertag available to chnage your gamertag to. You will have to wait until a v1 version resets or even if its deleted, a combination will come back.