I paid for premium but they keep asking me to pay again

KarenSherman · Dec 24, 2017

I subscribed to Premium Windows Jigsaw in September but for the past couple of weeks (since the last upgrade) most often it does not load the premium version and asks me to pay again.

Please help.

Thanks and Merry Christmas

Karen

:)

StarchildJ · Dec 24, 2017

Premium User

I paid for premium membership on my computer. I also play on my tablet and it's asking for me to pay for premium membership again. Do I need to have seperate membership for each device I use?

Handy Randi1 · Dec 24, 2017

Help with Microsoft Solitaire Premium

I purchased a 1 year subscription to Microsoft Solitaire Premium in August and it now I have the ads back and it keeps asking me to pay again. How do I get Microsoft to recognize my paid subscription?

moncherr1 · Dec 24, 2017

I have the same Issue except it tells me it already has been paid but I still am seeing adds

Fradavh · Dec 26, 2017

I'm having the same issue which started December 24th. Contacted support using the Virtual Support and received no help at all... just run-around. Thought I'd try here.

Fradavh · Nov 2, 2018

I'm having the same issue which started December 24th. Contacted support using the Virtual Support and received no help at all... just run-around. Thought I'd try here.
Click to expand...

Update: I received partial Premium service for a couple of days.... no ads, but also all my downloaded puzzle sets were gone. Also, the repeating music in the background was not desired and could not figure out a way to disable it without turning off my
computer sound. Then, on New Years Day, premium service was gone again. Maybe now that the holidays are over, things can get fixed????

moncherr1

I have the same Issue except it tells me it already has been paid but I still am seeing adds

Fradavh

I'm having the same issue which started December 24th. Contacted support using the Virtual Support and received no help at all... just run-around. Thought I'd try here.

Update: I received partial Premium service for a couple of days.... no ads, but also all my downloaded puzzle sets were gone. Also, the repeating music in the background was not desired and could not figure out a way to disable it without turning off my
computer sound. Then, on New Years Day, premium service was gone again. Maybe now that the holidays are over, things can get fixed????

Fradavh

I'm having the same issue which started December 24th. Contacted support using the Virtual Support and received no help at all... just run-around. Thought I'd try here.

XBF Ezra G

Hello AliciaNeely,

Thank you for your post. I understand you are experiencing an issue with your Xbox One requesting you pay your Xbox Live Gold subscription despite recently renewing it. To troubleshoot this, please try performing a

power-cycle on your Xbox One.

Please let us know how this goes.

Mcdolanswifi

Hello Briefing,

Thanks for coming to the forums. We recommend first to make sure the payment went through in the

order history. Sorry for the issue you are experiencing. We recommend to post on the
Microsoft casual games community. They deal specifically with the casual games, and are very helpful.

Thanks,

Brad

If your still having this problem your best bet is https://support.xbox.com and then click the billing section

I paid for premium but they keep asking me to pay again