i paid for minecraft in 2018 and its saying to buy it again please help

Hi Daniel, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

In this situation, the best course of action is to contact Support.

Please, look for the purchase in your Transaction History.

Sign in here: https://account.microsoft.com/billing/orders?period=AllTime&type=All

Then, copy the order number and contact Xbox Support.

Please enter this link: https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

I did contact my bank got my statements from last couple of months and it shows a change for the game.so are you saying you took my money now you don't know where it's. Because im confused.

Hello Drake. I’m Arturo, and I’ll be glad to assist with your concern today.

May I know if the transaction for this preorder is reflected in your Microsoft account order history with the status completed, or the preorder appears with the status canceled/declined?

https://account.microsoft.com/billing/orders

I have seen similar posts about other players who have experienced a declined transaction for the game.

Thanks for your attention,

Arturo.

Note: Please refrain from sharing personal information, including an email address or order number, in case you find this transaction. As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Do you mean that you were charged at the moment of placing the pre-order?

If that's correct, you may want to review your bank statement or contact your bank, because for a pre-order, Microsoft charges the money 10 days prior to the game launch.
The first charge we receive is just a test/authorization charge, this charge is just to verify that our card has sufficient funds to place the pre-order.

Yes it says declined but it took my money