I paid for a name change but my name wasn't changed

Discus and support I paid for a name change but my name wasn't changed in XBoX Accessibility to solve the problem; So about 2 (or so) weeks ago, I wanted to change my name to TTV and I was on the payment screen in which it charged me, but my name never changed. I... Discussion in 'XBoX Accessibility' started by Prime Mr67, Feb 28, 2023.

  1. Prime Mr67
    Prime Mr67 Guest

    I paid for a name change but my name wasn't changed


    So about 2 (or so) weeks ago, I wanted to change my name to TTV and I was on the payment screen in which it charged me, but my name never changed. I contacted Xbox support and they said my name will be synced to my account within 1 week. Well, it's been over a week, and I haven't seen anything. I know the name limit is 12 characters, but I guess Xbox support didn't seem to mind and intended to change my name anyway. (Which I was quite surprised about) At this point, it should have already been changed. My name is already , but I need it changed to TTV since I have not only paid for it, but also because I need my teammates and enemies to know that I'm streaming so they don't start bothering me. (An occasional viewer might be nice) So if I could get a name change within 24 hours of this post, that would be great.

    :)
     
    Prime Mr67, Feb 28, 2023
    #1
  2. Rostom L Win User

    I paid for a name change but my name wasn't changed

    Hi Prime!

    Sorry to hear about the issue. The new gamertag system only allows us to change our gamertag in 12 characters only. It’s odd that it didn’t warn you when you attempt to change it to that gamertag.

    Please check your order history here https://account.microsoft.com/billing/orders/ if your payment for gamertag change was successful or completed. If so, try to re-claim your gamertag through https://social.xbox.com/ChangeGamerTag if it allows you without paying again.

    Learn more about Gamertag FAQ here https://support.xbox.com/help/account-profile/p...
  3. Cpt VANOSS Win User

    change my gamertag

    Hey i wanted to change my gamertag name and every time i change it to the one i want it says the name change wasn't made. i need help
  4. Rostom L Win User

    i paid for my gamertag to change and it said i bought a placeholder for the name and didnt change my name. how do i access the name i paid for

    Hi! I'm Rostom, an Independent Advisor. I will be glad to help you here.

    Where exactly did you change your gamertag?

    Please confirm from your order history on https://account.microsoft.com/billing/orders/ if your gamertag change payment is completed. If so, try to re-claim your new gamertag on https://social.xbox.com/ChangeGamerTag. You don't have to pay for it again. If it asked you to pay again, please let me know.
  5. ngocphi Win User

    i paid for my gamertag to change and it said i bought a placeholder for the name and didnt change my name. how do i access the name i paid for

    Well you dont

    You don't buy place holder names

    If it's available it's available

    If it's not you get a hashtag at the end unless you tried to use a xbox 360 when it would've just rejected it if used

    Whatever funny site you used ask them
  6. Smwutches Win User

    changing my name

    No. You can have a million people file a complaint on your name, but unless it violates the code of conduct, they won't make you change it.
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I paid for a name change but my name wasn't changed

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