I paid for a month of game pass and it says I don't have it or that it was canceled why

Discus and support I paid for a month of game pass and it says I don't have it or that it was canceled why in XBoX Games and Apps to solve the problem; My game pass was supposed to run out the 8th but I went and got a 15 dollar Xbox card from Dollar general and put it on my profile and got another... Discussion in 'XBoX Games and Apps' started by Brady driscoll, Mar 13, 2023.

  1. I paid for a month of game pass and it says I don't have it or that it was canceled why


    My game pass was supposed to run out the 8th but I went and got a 15 dollar Xbox card from Dollar general and put it on my profile and got another month but it still canceled on the 8th and took my game pass away when it said wasn't supposed to cancel until the 7th of next month

    :)
     
    Brady driscoll, Mar 13, 2023
    #1
  2. Francia J. Win User

    I paid for a month of game pass and it says I don't have it or that it was canceled why

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Can you please sign in to https://account.microsoft.com/billing/orders and validate the status of the codes that you redeemed?

    Also, please be reminded that according to Xbox Community Standards:

    DO NOT -

    "Buy a game from an unauthorized seller"

    You may need to check the recommended stores here: https://www.xbox.com/en-US/where-to-buy
  3. SpiralOut46and2 Win User

    Game pass refund

    You should be able to log into your account and go to subscriptions and cancel the subscription and receive an automatic refund for the unused portion of that subscription.
    Actually, no you don't get a refund for unused days. You are canceling the payment when you cancel Game Pass, but you have already paid for that month. So you will still have Game Pass for the month you paid for, it just will not renew the next payment for
    the following month. So at the end of the current month, that's when the Game Pass would stop.
  4. SpiralOut46and2 Win User

    Xbox Game Pass Ultimate

    I do think it's worth it. I just wanted to add though, if you do sign up for Ultimate, use the time you have pre-paid for with it before you cancel it. If you ever cancel it, and if you still have time forward with the Ultimate program, you will NOT get
    that time back or a refund. You just lose it, forever. So make sure you don't have any future months already paid for, for any reason, before you cancel it. When you join, your current Xbox Live and Game Pass that you have running will be automatically converted
    to Ultimate. This might give you credit of future months, paid for. Use that before you cancel it, if you ever decided to cancel Ultimate and go back. If you canceled it before you used those pre-paid months, they will be lost forever and you will not get
    them converted back to separate Xbox Live and Game Pass on your account. Just a FYI.
  5. MikulášSouček Win User

    Game Pass Ultimate Payment

    I bought the SAME Game Pass for my friend for 25czk, the same 3 month deal, but I still got charged after a month and 339czk was taken from my account. (I already cancelled the membership.) I don't see a reason why Microsoft charged another payment. I would like to get the 339czk refund. I already paid the 25czk for it. I can send you a screenshot of the payment as a proof I paid 2x times.
  6. Maximiliano R Win User

    Problems with advance payment for xbox game pass for PC

    He says it can't be canceled if it's not paid.
    This is understood, but in the application it clearly says that the 18 is renewed, not the 11.
    Also just going to cancel today, 12 of the same month, you open it on the 18th, and why would I have to pay 3600 clp?
    And what happens if I don't pay it? If the 18 is renewed and the silver is not there, everything is erased, I can not use something or what?
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I paid for a month of game pass and it says I don't have it or that it was canceled why

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