I paid for a game and now I don't have it and can't find where my refund is

So what your saying is there is now way y'all can re charge the card u sent it too

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry to see this problem. I have some recommendations that may help you:

How long ago did you buy this game?

Which Game is this?

When accessing the page below, the game you purchased is not listed?

https://account.microsoft.com/billing/orders

If the Game or Subscription is not listed, you may have purchased on another account. It seems strange, but this is quite common, they usually subscribe to a product or buy a digital game, and over time they forget that they created another account.

Anyway, try:

-Check in Windows, in the Microsoft Store, if there is another one connected, or even in the smartphone through the Xbox app.

Note 1: If you have a child or another family member who uses your credit card, it would also be interesting to check their accounts to see if you can find the transaction.

Note 2: If someone in the family has an Xbox, check if there are other Xbox Live profiles on the console and check the account connected in the Profile.

When you find the gamen, request a refund with the steps below:

https://www.xbox.com/refunds

If, by chance, you still cannot locate the charge, I recommend that you contact the card's financial institution and report it as an unknown charge, as you have already searched your accounts, and have not located any charge.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Don't worry, I'll leave the contact below:

Click the link https://support.xbox.com/en-us/contact-us;

Click the Contact Us button and review the options available to you.

I've seen many reports of customers who needed to approve the payment from the bank's application, approval via SMS, or even calling the financial institution.

There are cases in which the finance company identifies the charge as suspected fraud, and it is necessary for the customer to intervene to prove that he is the one carrying out the bank transaction.

Take a look the thread I answered this week:

https://answers.microsoft.com/en-us/xbox/forum/...

Anyway, before you buy again, try:

Go to this link and sign in with your account. Then add your address. Link: https://account.microsoft.com/billing/addresses

Check your account profile and ensure everything matches your card. Link: https://account.microsoft.com/profile

You may try to add back your card - https://account.microsoft.com/billing/payments

If you are using a child account, please ensure that you inform your parent/s or the organizer of the Microsoft Family. If issues persist, you might need to contact support for assistance.

Another alternative would be to buy a gift card and redeem that amount in your account and buy what you want.

Hoping that everything works out for the best.

I hope I helped you. Hugs!

I tried to buy it again and it declined my card it was sent to and I don't have that card is there anyway I could have it sent to a different card