I ORDED A XBOX CONTROLLER BUT THEY SENT ME THE WRONG COLOUR

ManticGuide1411 · Jun 8, 2018

Hi, over 30 days ago I received an Xbox one controller but it came in the wrong color. What shall I do?

:)

PheonixSensei · Jun 8, 2018

Xbox One Controller Drifting Up

I sent a controller to be repaired / replaced 2 months ago and they sent me a new one after a month of not hearing a thing until i contacted them more. They sent me a new or suppost to be "new" controller now 2 months later my right joystick is drifting
up on its own even when the joystick is dead center. I talked to support and they said all i can do is buy a new controller that its past 90 days when its only been 60 if that.

Ive supported xbox for years and years but when you send me a replacement controller that has more problems than the controller i sent in then tell me all i can do is buy a new one im so close to selling my xbox one and just buying a ps4 or building a new
pc.

joeyfitzroy · Jun 8, 2018

Day one controller coming apart?

I sent my day one controller for replacement.1 month on and my controller has been lost in the post and MS support keep telling me it's between me and the courier service, even though I paid to send the controller to them and it got to MS, when they sent
it back it never got to me and now I've spent 2 days getting F'ed around by the dodgy courier that MS sent my controller with and MS keep telling me it's my problem, what a joke.I would take the controller back to the place of purchase because if something
goes wrong in the post don't expect any help from MS support.

Smwutches · Jun 8, 2018

You would have to contact the retailer you purchased it from to see about an exchange, but since it's been over 30 days that may no longer be possible.

Smwutches

You would have to contact the retailer you purchased it from to see about an exchange, but since it's been over 30 days that may no longer be possible.

CptPhil

I have orded a new $60 xbox one controller and with batteries and connecting to bluetooth it doesnt work but when plugging in the cable that came with it works good what is the issue

DeniqL

Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Is your controller appearing here?

https://xboxdesignlab.xbox.com/en-us/sales/orde...

Lucas Lauer

Hello, Hawkins693. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Well, I think you're not going to like my answer, but I've seen a few cases like yours and in none of them the user was able to replace the controller again or get a refund.

Many users had troubles with Xbox controllers, got them replaced by other controllers that are even worse (or not even a controller was sent to them as a replacement, like in your case) and they couldn't talk to anyone on Xbox.

What I can tell you is that if you can't solve this issue with Microsoft/Xbox support by chat or phone, try to dispute the charge on your credit card or bank account with your financial institution. But if you do, be aware that Microsoft can block/ban your Xbox account.

You can find Microsoft's local hotlines here:

https://support.microsoft.com/help/28808

Xbox Official Contact Us:

https://support.xbox.com/en-US/contact-us

Microsoft Official Contact Us:

https://support.microsoft.com/contactus

Hawkins693

Thank you Lucas,

This was something covered under the warranty so there was no charge on my card. Except for the charge when I purchased my Xbox 6 months ago. I don't understand why this would happen. Ultimately I just want my controller back, I filed a claim with my shipping label that was used to send in my controller and the serial number of my controller,

I went ahead and filed a complaint with the Better Business Bureau, I really hope Microsoft will start taking customer service more seriously. I have spent thousands of dollars with Microsoft over the past couple of years and have not once had an issue with the products. This has been the first time I have had to use their warranty service and am so disappointed from the outcome.

I ORDED A XBOX CONTROLLER BUT THEY SENT ME THE WRONG COLOUR