i opted-out of xbox live rewards, but i'm having issues.

Hello SPART1N8R,

Opting-out will work under the same process that our deposits of currency currently work. In our program, pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end
of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit the following month. You can see when Credits are placed as pending on your MyStatement on the MyRewards page. Therefore, since you chose to opt out in
the beginning of April, your Credits/Gems would be pending in the first half of the month, and are a part of the end of month deposit cycle.

Even though you've opted out, the credits are still deposited on the scheduled deposit dates. Support will verify when they will be deposited and post back here, but they'd either be deposited on April 12, or at the end of the month.

Hello Tolmy King,

Gems will only be converted to local currency if you opt out of the program, as specified in the FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?



Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the program rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits in
their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.


If we are unable to make this final deposit to your Microsoft account for some reason and you have opted-out of the program, we will follow up with you directly to fulfill your undeposited credits. You can also reach out to us on our support
forum.



As specified in the transition email, Gems are equal to one Reward Point in Microsoft Rewards or one Rewards Credit in Xbox Live Rewards.

Hello brianone1,

As mentioned in your previous post, your Xbox Live Rewards Account is an entirely separate entity from your Microsoft Account, and will not reflect migration changes, as migrating your Microsoft Account will not update your Rewards Account. The only way
to solve this issue is to update your US Microsoft Account region to match your UK Rewards Account region. Since the Xbox Live Rewards program is ending in both regions, this is the only method of resolving this issue. The other method of opting out will not
work in your regions. Opting out will close your Rewards Account, and schedule you for a deposit of any available Credit, as mentioned in the transition FAQ:

If I opt-out of Xbox Live Rewards, what happens to my existing Rewards Credits?



Once you opt-out, you will immediately stop earning Xbox Live Rewards Credits. Xbox Live Rewards members who choose to opt-out of the program rather than make the transition to Microsoft Rewards will not forfeit any pending Xbox Live Rewards Credits in
their account. Instead, your remaining Rewards Credits and MyVIP Gems balance will be deposited into your Microsoft account in the form of your local currency. You will then have one (1) year to spend that currency on digital items from the Microsoft Store
or any other successor store.


If we are unable to make this final deposit to your Microsoft account for some reason and you have opted-out of the program, we will follow up with you directly to fulfill your undeposited credits. You can also reach out to us on our support
forum.



This may be a valid option for you, as the program is ending in both your regions. However, note that you will not be able to opt back in to this program. Since the Xbox Live Rewards program is ending in both the UK and US, we are no longer allowing
registrations for those regions.

Hello SharperIsland65,

The last day for Xbox Live Rewards in your region was on the 15th. Since you are no longer a Xbox Live Rewards member, you cannot access the site. If you have not opted out of the Xbox Live Rewards program, you will be transitioned into the Microsoft Rewards
program around the end of the month.