I no longer have access to the phone number connected to my microsoft account that has 2...

Discus and support I no longer have access to the phone number connected to my microsoft account that has 2... in XBoX Accessibility to solve the problem; I set up 2fa a long time ago when they would call phones instead of just texting it and I used my landline, but I got rid of that landline and now I... Discussion in 'XBoX Accessibility' started by MarianDolan, Dec 9, 2021.

  1. MarianDolan
    MarianDolan Guest

    I no longer have access to the phone number connected to my microsoft account that has 2...


    I set up 2fa a long time ago when they would call phones instead of just texting it and I used my landline, but I got rid of that landline and now I need to reset my password that I forgot. I have access to email accounts linked with it, I am able to sign into my xbox account linked with it, I know the debit and credit cards that were used to purchase things on the account, and I can answer any security questions that the account may have. I can't do anything at all with the account because it wants to text the landline I no longer have when I try to reset my account.

    :)
     
    MarianDolan, Dec 9, 2021
    #1
  2. Francia J. Win User

    I no longer have access to the phone number connected to my microsoft account that has 2 factor authentication (2fa)

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    I apologize for the trouble but we can only submit a recovery form if there is no two-step verification. You may need to regain access to the number/email that was used as two-step verification.

    You can check this link for your reference: https://support.microsoft.com/en-us/account-bil...
  3. Default_570 Win User

    I no longer have access to the phone number connected to my microsoft account that has 2 factor authentication (2fa)

    The headaches of change. 2FA is not as secure as people think either with SIM cloning etc. and unlocked mobile phones.
  4. ManneredSummer Win User

    Error [0x80190193]

    My friend was unable to create parties after signing into my account on his Xbox. Im having some troubles changing my privacy settings as I no longer have access to an old phone number (A code has been sent to the old number because I cant just 'access important
    information'

    Since it takes a month for the phone number change process, would customer service be able to change my settings for me or do I have to wait?
  5. Ezio Monroe Win User

    Xbox account recovery is a joke Xbox needs actual humans to do it not a robot

    I've done the recovery request and everything it's @outlook.com and my recovery phone number i no longer have access to anymore and I don't think there is a email on there connected
  6. Nemanja Vuckovic Win User

    Can't access my Minecraft account

    my account was tied to my old phone number i don't have access to anymore
    oh and yeah i also have the old phone number that is on the microsoft account still tied as a secondary number on my gmail account, that also being the original gmail of the microsoft account, there is no way that is not enough proof.
Thema:

I no longer have access to the phone number connected to my microsoft account that has 2...

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