I never received the promotional $10 credit when buying the Division.

Did you buy it from the xbox marketplace or the ms store?

There was only one promo and it only had to do with Ms store

And no if you purchased it from xbox live marketplace you don't qualofy as you didn't buy the physical disk from Ms store and yes they are seperate

Hello Phantom Weber,

Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
currency on January 25th.

You would get the game physically from Ms store

But smwutches is right it is seperate

What is bought from Ms store is different

Xbox store would download the game and then activate when 12am gmt hits

Ms store it would arrive by the March 5th launch

www.microsoftstore.com/.../productID.313117000*Valid 13/10/2014 until 31/12/2016, or while supplies last. Valid during
pre-order period for customers who pre-order a qualifying Xbox One or Xbox 360 game from a Microsoft retail or online store in the U.S. (including Puerto Rico) or Canada. After you preorder, you’ll receive a promotional code at the email address associated
with your purchase within 10 days of game being shipped. Limit one (1) $10 promo code per qualifying Xbox One or Xbox 360 game purchased for up to three (3) game title

When they talk about ms on line store follow the link that is the online store

They have official ms stores like toronto etc

Isn't the Xbox store directly linked with the Microsoft store though? I'm pretty sure they don't run on two different parties