I never received my reward promotion credits

Discus and support I never received my reward promotion credits in XBoX Rewards & Social to solve the problem; I got an email stating, "Is a new Xbox on YOUR holiday wish list? Make the move to Xbox One and get 30,000 Rewards Credits when you buy your new... Discussion in 'XBoX Rewards & Social' started by Phantom Weber, Feb 20, 2017.

  1. Phantom Weber
    Phantom Weber Guest

    I never received my reward promotion credits


    I got an email stating, "Is a new Xbox on YOUR holiday wish list? Make the move to Xbox One and get 30,000 Rewards Credits when you buy your new console from MicrosoftStore.com. P.S. Gold members will get 50,000 Rewards Credits, plus
    free expedited shipping." The date range was 8/29/16-12/31/16.

    This was the only reason I decided to buy an Xbox One. I reinstated my gold subscription then I followed the link and purchased a console and it didn't mention anything about the promo on the site, so I wasn't sure I ordered it right. Therefore, right after
    I ordered it I chatted with support and they assured me it was correct. Once I got my order, I set everything up and chatted with support again asking where the points were. At that time I was told to wait 2-3 weeks to receive them. Since then, I have moved
    and been really busy for another 2 weeks or so. I just got back to looking into this and still don't have the 50,000 reward points. I chatted just now and was told to post here b/c the Xbove Live support has limited access and couldn't help me with my request/issue.

    I am tired of contacting Xbox for points I should've received automatically. PLEASE HELP RESOLVE THIS ISSUE, SO I CAN STOP HAVING TO CONTACT XBOX AND GET THE POINTS I WAS PROMISED.

    :)
     
    Phantom Weber, Feb 20, 2017
    #1
  2. chaos777c
    chaos777c Guest
    Forza Motorsport 7 Rewards Credits Not Received

    I followed the instructions on the official sweepstakes rules:

    -registered for the promotion

    -was already a rewards member

    -purchased the game on 9/26 (within the period)

    I received my 10 keys but never received the 5,000 rewards credits from the promotion. I used the link provided on the rewards page to make the purchase.

    Can someone please assist with receiving the credits?
     
    chaos777c, Feb 20, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Reward promotion credits never received

    Hello Phantom Weber,

    Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
    currency on January 25th.
     
    XBLRewards8, Feb 20, 2017
    #3
  4. Smwutches
    Smwutches Guest

    I never received my reward promotion credits

    You'll want to post in the support section of the forum in order for support to check into it for you.
     
    Smwutches, Feb 20, 2017
    #4
  5. Smwutches Win User

    I never received my reward promotion credits

    You'll want to post in the support section of the forum in order for support to check into it for you.
  6. XBLRewards8 Win User

    Reward promotion credits never received

    Hello Phantom Weber,

    Since you were not targeted for the 50,000 Credit offer for free expedited shipping with your console purchase, you received the default 30k for your purchase. This was placed into your account on January 3rd, and deposited into your Microsoft Account as
    currency on January 25th.
  7. SwordofWhedon Win User

    I have two different currencies in my Microsoft Account Balance but the both are USD.

    If you have credit from rewards or other promotions it shows up separately, as that credit expires, while credit you added yourself with money will never expire
  8. Smwutches Win User

    I haven't received my Pre-order offer of a $10 gift card/credit, Incident ticket 1336543402

    Then you did receive what you were supposed. As I said earlier, as a rewards member you're supposed to receive the 15,000 credits instead of the $10 gift code. Anyone who is not a Rewards member would receive the $10 code. The microsoftstore.com emails were
    never updated to show the rewards offer, but that is per the terms of the offer.

    rewards.xbox.com/.../terms-and-conditions

    3. How to Receive Special Offer:...Xbox Live Rewards members qualifying for the Offer will not also qualify for the $10 Xbox Gift Card promoted on www.Microsoftstore.com.
  9. JustAnotherJay Win User

    Ms rewards

    In order to get the credit for the consoles, you also would have needed to purchase them DURING the promotion period in order to receive the rewards points. Reward points for past purchases are not retroactive.
Thema:

I never received my reward promotion credits

Loading...

  1. I never received my reward promotion credits - Similar Threads - never received reward

  2. How can I get the Xbox gold badge? I've had gold in the past but never received it

    in XboX Insiders
    How can I get the Xbox gold badge? I've had gold in the past but never received it: I didn't know the best place to ask submitted by /u/purdyferrari [link] [comments]

  3. What up with me never receiving the gift card that was stated in the details in the...

    in XBoX on Windows
    What up with me never receiving the gift card that was stated in the details in the...: I bought blackcell for season 3 on black ops 6 it said in the Microsoft store on Xbox I would also be receiving a five dollar gift card for purchasing blackcell along with the usual 1000 something...

  4. Hello I redeemed a movie for 1,500 points and never received the movie

    in XBoX on Windows
    Hello I redeemed a movie for 1,500 points and never received the movie: You guys had a promotion for the first Lord of the rings. The fellowship of the rings movie extended edition and I used 1,500 points to redeem said movie and it is yet to show up in my account or...

  5. Sent verification code but never received

    in XBoX Accessibility
    Sent verification code but never received: I’m trying to log into Minecraft launcher but every time I open it says “because your accessing sensitive info we’ll send a code to my email to verify but when I look on the same email it never...

  6. Ive redeemed the menace cape and the minecraft experience cape but i never received it

    in XBoX Games and Apps
    Ive redeemed the menace cape and the minecraft experience cape but i never received it: I have restarted my pc and logged out and logged back in. 817d6f71-955e-4fed-8463-70fd41946c76

  7. I made a request for a refund back in 2021, it was accepted but I never received my cash back.

    in XBoX Games and Apps
    I made a request for a refund back in 2021, it was accepted but I never received my cash back.: I made a refund back in 2021 on the 21st of December. It was for Divinity Original Sin 2 and when I made the request it was accepted. I never thought much of it past that, but now since I've...

  8. I purchased a ultimate game pass online and never received my redeem code

    in XBoX Accessibility
    I purchased a ultimate game pass online and never received my redeem code: I purchased a game pass online payment was successfully done never received my redeem code 2e2225db-2a48-4d43-b7a0-0b0d6ee74fa0

  9. I entered a code to get a Twitch and Tik Tok cloak in Minecraft, but I never received them.

    in XBoX Games and Apps
    I entered a code to get a Twitch and Tik Tok cloak in Minecraft, but I never received them.: At the beginning of the 15th anniversary of minecraft, I received a code for a Twitch and TikTok cloak. However, it is already June 15th and not a single cloak is received....

  10. I tried redeeming my Xbox reward points but I never received the reward

    in XBoX on Windows
    I tried redeeming my Xbox reward points but I never received the reward: I got a code to verify it was me redeeming it and even then when I entered the code and it said it was successful I didn’t recover anything I’m not sure if it’s just delayed or what...