I never received my 10,000 rewards credits for purchasing Forza 7

Sorry, I meant to say 5,000 credits, not 10,000.

Hello TheJudge24,

That offer was only for purchases made after registering into the offer. Since your purchase was made before the offer had been created, it was only eligible for sweeps entries.

Hello Burked25,

From the FAQ:

When will I receive my Rewards Credits?



After you have completed an action on the list, your Rewards Credits and MyVIP Gems will appear as pending within 96 hours.

It take us up to 96 hours to process and receive purchases. We do not yet see a purchase of Forza 7. If you only purchased this within the last fey days, please allow more time for processing.

For help with the Rewards program, you'll want to post in the Xbox Rewards Questions forum. In order to get the 15,000 credits, the game had to be purchased as a physical disc from Microsoftstore.com. There was another offer to receive either 5,000 or 10,000
credits (depending on the version you preordered) if you ordered digitally by September 30

The promotion to purchase For Honor offers 5,000 reward credits for the purchase, you must unlock all 4 levels to receive the 10,000 credits. As content only qualifies for one promotion at a time (no double dipping) you would not be rewarded 5,000 for the
"Warrior" promo and 6,000 for the "Simply Rewards".

The reward team will review your account and reply to you here to affirm or correct the above. They work Monday - Friday from 9am to 5pm PST and typically take 1-2 business days to reply.