I need to unlink my EA account from xbox and EA is no help

Discus and support I need to unlink my EA account from xbox and EA is no help in XBoX Accessibility to solve the problem; So a few years ago I changed internet providers and my email with them was the one associated with EA I really was not using it at the time and forgot... Discussion in 'XBoX Accessibility' started by Ziffelpig, Jan 8, 2024.

  1. Ziffelpig
    Ziffelpig Guest

    I need to unlink my EA account from xbox and EA is no help


    So a few years ago I changed internet providers and my email with them was the one associated with EA I really was not using it at the time and forgot about it. Fast forward to now and there are quite a few good games on gamepass that are associated with it but now that account has been deactivated but is still linked to xbox. I have tried to get EA to help but they ask me questions about last purchases and last played game to prove its me the issue is that it was years ago I don't know anything about the account anymore. so now the only option I have really is it be disconnected on xbox end but I can't seem to find it or its only on EA side which is not an option or make a whole new account just for gamepass and a new EA account which I would like to avoid because I have too many accounts on too many things as is can anybody help?

    :)
     
    Ziffelpig, Jan 8, 2024
    #1
  2. Desosav Win User

    Unlinking old EA account from Xbox

    You need to contact EA support to help you unlink your xbox account from EA account.

    However keep in mind that if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.
  3. kyle_m4496 Win User

    can't link Xbox account to my EA

    Hi Ryan. My name is Kyle and I'm an independent advisor.

    The account connection is made on EA's system, so it can only be unlinked from EA's end.

    Try signing into the EA account using your Xbox account: https://www.ea.com/login

    If you are able to access the account, follow the steps on EA's help page to unlink it: https://help.ea.com/help/account/unlink-gaming-accounts-from-ea-account/

    For further help with this, you'll need to contact EA. You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

    Thanks,
    Kyle
  4. kyle_m4496 Win User

    My XBOX Game Pass PC account is tied to unknown EA Account's email that is not mine.

    Hi Yeenoiz. My name is Kyle and I'm an independent advisor.

    The account connection is created on EA's side, therefore it can only be unlinked from EA's side.

    When signing in to the EA website, choose to login with your Xbox profile. This should allow you to access the linked EA account.

    https://www.ea.com/login

    If you can get into the account, follow the steps on EA's help page to unlink the account: https://help.ea.com/help/account/unlink-gaming-accounts-from-ea-account/

    For further help with recovering access to the account and unlinking it from your Xbox profile, please contact EA. You can find more info on how to set up a case with EA at the EA Help website: https://help.ea.com/help/faq/contact-ea-help/

    Thanks,
    Kyle
  5. Ricardo Lechuga Win User

    Gamer tag linked to EA account that is no longer used

    Hi ! My name is Ricardo an independent advisor ready to help you with this situation!

    Xbox can't unlink the gamertag from your EA account, the link process occurs on the EA servers not on Xbox, the only ones able to unlink an account would be EA support
  6. Rodrigo Oliver Win User

    Can't get into my old email address to verify

    Hi Stephen, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    Please, contact EA.

    https://help.ea.com/br/help-my-cases/

    Also, keep in mind that If you unlink your XBOX account from EA, you won't be able to link it to another one.

    The information below was taken from this website: https://help.ea.com/en/help/account/unlink-gaming-accounts-from-ea-account/

    "You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future."
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I need to unlink my EA account from xbox and EA is no help

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