I need to speak with an agent.

I'm not seeing what you've recommended. I'm sorry. So you're saying I need to see/hear from someone else? I'm sorry, I've been working at this for about 24 hours or more.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello JonWB81, If you are trying to contact support, use the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Based on many calls to/from Microsoft, they somehow messaged my username up. Now I have two usernames that are the same () and unfortunately, the email I need i can't get to and the one I don't need is available. I have a LOT of purchases with the yahoo name including movies, games, passwords, etc. I would like to have my primary account (the yahoo one) where my purchases are.

Sorry, I put this in the wrong place.

I'm not sure I follow. Can you rephrase that for me? Pretend I'm a 10 year old (I'm not but consider it).

I should have mentioned this, but the primary account I want (the one with all my purchases) is the yahoo.com because I want my merchandise back, account while the one I don't want is the *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***. I know that's complicated.

I have 100s or 1,000s all invested in that username that I no how longer but want the one I don't have.