I need to speak with a human! - Xbox Account

AKAVinnyB · Jul 18, 2023

With the news of Microsoft fixing the old COD servers I have been trying to regain access to my old account, ive filled out the online recovery more times than I can count now, however I'm told the same thing every time: "Your Microsoft account appears to be provided by an Internet Service Provider (ISP). Please contact your ISP to assist you with your account recovery." I can remember my gamertag, the email and the passwords that I have used on the account before along with my secret questions, additionally I can remember credit card details associated to the account hence further traceability.

Now I cant access that email as it was removed when ISPs were changed many years ago. This email address itself was provided by the ISP not the Microsoft account. However Microsoft seems to think that it was. To solve this problem I need to talk to a human not a automated system. Being that Ive held accounts and subscriptions with Microsoft for the better part of 15 years I thought I might have better luck than this.

Can anyone some how put me into contact with someone.

cheers community

:)

Darhyl Mayte Amizola

Thank you for your response.

You can try to make a different issue just to bypass the virtual agent until you reach the option to click "Show Contact Options"

Then you may choose between "Chat with Xbox Support" or "Request a Call from Support"

AKAVinnyB

Hi there

I've followed your link, however due to the issue I'm experiencing I cant get beyond the automated live chat to talk to an agent, is there a way around this?

Darhyl Mayte Amizola

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this on your Xbox account. I am here to help.

To contact Xbox Support Live Chat, follow these steps:

1. Visit the Xbox Support website: https://support.xbox.com/en-GB/contact-us/

2. Click on the "Contact Us" button on the right of the screen.

3. Select the issue you need help with and click on the "Next" option.

4. Sign in to your Microsoft account.

5. Follow the prompts to connect to a live chat agent.

If you are having difficulty accessing Xbox Support Live Chat, you can also try contacting Xbox support via phone.

You may also check this link for more detailed instructions regarding how to contact Xbox Support:

https://answers.microsoft.com/en-us/xbox/forum/...

Thank you for your time. I hope you have a great day!

Reference link:https://answers.microsoft.com/en-us/xbox/forum/...

SweetMonet

Hi, Aaron! I'm sorry to hear you're having trouble recovering your account. No worries, I'm happy to assist you with this today.

I understand it can be frustrating not being able to recover your account even after using all available online resources. I recommend trying the following steps to get in touch with Xbox Customer Support, as they are best equipped to further investigate and assist with your account issue.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Recovery> Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Let me know if that works. Thank you!

Aaron Sparrow

when i get to this screen it takes me to my current account and the second option won't work at all as there is just a blank screen is there no physical number to use for support on account recovery

I need to speak with a human! - Xbox Account