I need to speak to a live person about billing

Hey Zoie!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, may I know when was the specific date the Microsoft Xbox agent canceled and refunded the order, please?

Since the Microsoft Xbox agent mentioned that the refund was successful, the refund process would take at least 3 - 5 business days (Excluding weekends) depending on your financial institution/bank.

If the date is still within the refund time frame, kindly wait a few more days.

If you still haven't received the refunded amount on your payment method after the given time frame, you can contact your financial institution/bank as they may have already received it from Microsoft Xbox and possibly awaiting for your confirmation to claim.

Thank you for your time! I hope you have a great day!

you can just go into your purchases into your account at https://account.microsoft.com and request a refund.

Hello Michael, this is Manuela!. I'm an Independent Advisor and community user like you ready to assist you with this problem
I'm not a Microsoft employee.

I appreciate it if you can give more details about your situation.
As a reminder please avoid sharing personal information including email addresses

Hi there.

Thank you for reaching out to the forum. Check this guide if you feel your account has been compromised. To get in touch with support, go to the site and request a callback.

• Compromised account solution
• support.xbox.com

(Note that support is very busy at the moment, so it might take longer than usual)

That is not working... No one is online to chat. I need to speak with a LIVE person!