I need to remove my credit card information as I did not approve any charges on my behalf...

Discus and support I need to remove my credit card information as I did not approve any charges on my behalf... in XBoX Games and Apps to solve the problem; My card keeps getting monthly charges somehow and I want it to please stop and how do I get any of my money back for what I did not approve of.... Discussion in 'XBoX Games and Apps' started by Enrique Ortega2, Jan 6, 2024.

  1. I need to remove my credit card information as I did not approve any charges on my behalf...


    My card keeps getting monthly charges somehow and I want it to please stop and how do I get any of my money back for what I did not approve of.

    :)
     
    Enrique Ortega2, Jan 6, 2024
    #1
  2. Sodangidni Win User

    I need to remove my credit card information as I did not approve any charges on my behalf on Xbox

    Hello, Enrique O. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

    I'm sorry to hear that your card is being used to pay for a subscription.

    Not only that, but I would like to ask if you are able to see these transactions in your Microsoft account order history.
    https://account.microsoft.com/billing/orders

    If maybe those transactions are not under any of your Microsoft accounts, you can get a refund for the transactions by working with your bank and disputing the charges with them.

    More information about when you need to contact Microsoft or your bank can be found here:
    https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders > Refund eligibility.

    “If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.”

    Furthermore, please refrain from sharing personal information, including email addresses, gamertags, transaction IDs, etc.

    As community users, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

    Regards,

    Arturo.
  3. artyom the cat Win User

    Xbox game pass glitch

    So is my credit card getting approved for these charges? Or do I need to go to my local branch to cancel it
  4. DPRK 420 Win User

    Terrible customer support & policy

    You give a company approval to charge your credit card the moment YOU enter your credit card information onto the account. It is then your responsibility to keep track of what it's being used for and your responsibility to remove the card either on the website,
    or via phone support by dialing 1-800-4-MY-XBOX.
  5. Venomous Win User

    Gold Family Pack for retail?

    I originally got my XBOX Live Gold by adding a credit card to my account. Two years later My credit card info was compromised. I got charges of over $1000 on my card. I believe my credit card information was gotten through My Xbox Live account. Why do I
    think that? Because all the fraudulent charges were for online purchases from Microsoft. I called Microsoft and had to fight with them to remove my credit card info. Last year the only way to get a Family Pack was to use a credit card on your account, so I
    did. A few weeks ago my credit card info was obtained by someone again and guess what????? The first $1200 fraudulent charge was online with Microsoft. Until Microsoft offers a Prepaid Family Plan Card at Retailers I will not give them any more money on for
    LIVE or on Live. Trust me I was not Phished.
  6. vG Charles Win User

    Getting my account back and paying for xbox live on banned account

    Billing should be able to look the account up with your billing information that's being charged (credit/debit card number, Paypal email) and at the very least remove the credit card from any account that it is attached for you. if you do not know this information
    then you would need to dispute the charges with your bank.
    Do you think I'll be able to get my account back?
Thema:

I need to remove my credit card information as I did not approve any charges on my behalf...

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