i need to know if this email is legit

Just had an email didnt know if its legit or not

are you asking if the email is legit? i received the same email and it looks legit to me!

Hi there VulpineJ11. I am Lumie and I would love to assist you today.

I am sorry to hear you are having issues with an untrustworthy email.

Unfortunately, to protect users' identities on this community page, email addresses are censored. Can you show a photo of the email?

You could also paste the email.

Please remember: if something seems too good to be true, or requesting you to authenticate yourself, it is fake.

I shall be here for your response! -Lumie

I know this may sound dumb but,

it bugs me that I did not get it legit.

If I were to email Microsoft,

would they fix it for me?

Thanks.

Thank you for the update.

If the shipping label still isn’t showing and you’ve followed the steps online with no success, it sounds like the order may be stuck or the label failed to generate correctly. Since email and phone attempts haven’t helped so far, here’s what I suggest next:

1. Recheck the repair order manually

Head to: https://account.microsoft.com/devices

Sign in with the account used for the repair

Look for your device and click Repair order details

See if there's a download link or tracking section for the label

If it’s listed but has no shipping label, it likely didn’t generate properly.

2. Contact support directly (request a callback or chat)

You can request help directly from Xbox Support here:

https://support.xbox.com/contact-us

Select Devices > Set up a repair

Choose Contact us and select the callback or live chat option

This may help escalate the issue and regenerate the label manually.

3. Optional – cancel and create a new repair

If the label still won’t appear and it’s time-sensitive, you can cancel the current request and start a new one at:

https://support.microsoft.com/devices

Make sure your shipping and contact details are fully up to date

A new request often triggers a working label automatically

Let me know how it goes or if you see anything unusual on the repair order page. Update me if this works or not for you.