I need to contact a representative via email

Hi Tarakian,

Thanks for reaching out to the forums. We recommend requesting a call from support to assist you in your question.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Hey Robert,

If you are unable to retrieve you email via our support sites, we suggest you visit our Contact Xbox Support site in order to setup a call or live chat with a representative.

Hi there,

When going through the contact us portal there should be an option to also speak with a chat representative. Is there an error when trying to select the chat support option?

Did you contact support over phone via a callback? Maybe the seller will take any confirmation emails that you received from customer support.

If you contact support via phone or chat, that wasn't support for the Microsoft Rewards program. You would need to email them via the link I sent.

You would need to contact support via phone or chat. They do not use email. Http://support.xbox.com/contact-us