I need to change my Xbox live gamer tag to my Xbox tag so I can redeem codes

SpiralChalice98 · Jul 22, 2019

I have had the same tag for 8 years. A few months ago I tried to remotely move my Xbox tag, etc to my grandson's Xbox so I could play there. It ended up giving me another tag. Now I go to Xbox Live to redeem my Gears 5 code and it goes to the new tag,
not my old one. How do I get my Xbox live TAG the same as the XBOX tag?

:)

XBF Eladio M

Hey SpiralChalice

Thank you for taking the time to reply to us and let us know these details.

It is as stated above by Xbox Forums Ambassadors
{Parity}, DanMen334 and

XBF Crystal P stated, we have two accounts that we are currently working with.

The problem is that we cannot combine Microsoft accounts together, so in order for you to effectively add your account to your console, you need to use the email and password that you currently have assigned to the account you are trying to recover.

If you know this email, and you are not sure what the password to your account is, you can attempt to follow the

Lost Password Solution wizard.

If you are having trouble recovering your account, we implore you to use the link provided by XBF Crystal P to contact Xbox Customer Support.

For convenience, I will provide the steps to follow to reach an Xbox Representative:

Log into Support.Xbox.com

Scroll down, Click on Contact Us
Step 2 : Select Billing and accounts then See other options
Step 3 : Select your Issue – Recover my account
- Select - Show contact options
- Select – Request a call from Support

I hope this is of some use to you.

XBF Crystal P

Hi there SpiralChalice98,

Thanks for reaching out here in Xbox Forums. I understand there is a question with redeeming codes on a correct account. This sounds like there are 2 different emails. I recommend signing into the account individually to review the sign in email. This can
be located on the upper left hand corner on the dashboard or give this a try:

Settings > Account
Sign in, security and passkey > in the center under Show on Home will display the email

If you would like further assistance with accounts, I recommend to
contact Customer Supportfor further assistance.

Give this a try and let us know the results.

{Parity}

You will have to log in with the credentials that you used to create the original tag.

DanMen334

You must log in with your original account and not create another one so your data, games and subscriptions will be available regardless of whether you use another console than usual

SpiralChalice98

Thank you...log into live or log into xbox?

My Live tag is .

My Xbox tag is TX Goomah

I need to make my Live tag the same as the Xbox tag so when i download codes in Live they are axtive on the Xbox.

I need to change my Xbox live gamer tag to my Xbox tag so I can redeem codes