I need to change my security number, But my account is compromised and I can't take back...

Discus and support I need to change my security number, But my account is compromised and I can't take back... in XBoX Accessibility to solve the problem; Hello, I think my account has been compromised as My security phone number is not the one I set up, and I need to access somethings I can't with the... Discussion in 'XBoX Accessibility' started by PatrickSnowden, Nov 6, 2021.

  1. I need to change my security number, But my account is compromised and I can't take back...


    Hello, I think my account has been compromised as My security phone number is not the one I set up, and I need to access somethings I can't with the current 30 day wait for the change, Is there anyway to remove it altogether without the phone number. if you know please respond As I need the change.

    :)
     
    PatrickSnowden, Nov 6, 2021
    #1
  2. SammyVS Win User

    I need to change my security number, But my account is compromised and I can't take back the change request as I don't know the current phone number linked to my account

    I'm Samy an independent advisor

    How are you, Patrick?

    According to Microsoft it is not possible to expedite this period.

    ''Updating your security proofs takes 30 days.

    Note We can’t expedite this process.

    During the 30-day period, you can sign in on your device, but there will be certain things you can’t do with your account.

    Here's what to expect after you've updated your security info:

    The security info you chose to remove will be deleted in 30 days. During that time, we'll send notifications to the phone number or email address that's being removed, in case an attacker is attempting to remove your information.

    You can continue using your console during the 30-day waiting period, and you can continue using your account to make purchases online.

    You can’t make changes to the security info on your account, change your password, or manage parental controls online.''

    https://support.xbox.com/en-US/help/family-onli...
  3. HassanB Win User

    Account changes

    If you click the link in my previous post it takes you to the number for your country/region. I know you can't use the contact us option due to updating your security proofs.

    The reason they gave it a month to change the security information is for unauthorized access cases. They can't tell when an account has been taken due to an old e-mail possibly being compromised. The only way you'll be able to cancel your subscription is by
    contacting phone support directly.
  4. CIDkidzPILLZ Win User

    Someone logged into my account and tampered with my account

    If you're worried that your account might be compromised. I would suggest that you take a look over the following information provided on the

    Compromised Account Solution
    link and take the steps mentioned to secure your account again.
  5. Ishan8123 Win User

    Control problem in Halo 5 Multiplayer

  6. ArminatorX Win User

    Cancel a request

    Are you still able to sign in on your account security page at
    https://account.live.com/Proofs/Manage
    ? If not, follow the instructions for a compromised account here: https://support.xbox.com/my-account/security/compromised-account-solution

    If you were able to get to the Proofs Managing page, you can remove the alternative address. Then change your password to something very secure. I recommend thinking of a sentence you can easily remember. Like for example "This sentence is my password. I
    can remember it well!" Then take the first letter of each word and the punctuation and you get "Tsimp.Icriw!" which would be a complex password that you can still easily remember.

    Then, after changing your password, scroll down on the page and enable Two Step Verification and set up the free Authenticator App on your phone.

    After you've done that, add your own phone number and alternative email addresses at the top, so you can recover your account with that information.

    And remember to keep that information up to date, BEFORE you change phone numbers or emails! You will have to confirm a code that is being sent to the email or phone number. If you change that security information without access to your email or phone number
    there, changing the security info takes 30 days, to prevent account hijacking.
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I need to change my security number, But my account is compromised and I can't take back...

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