I need to add a family member whose email address is no longer in use

Discus and support I need to add a family member whose email address is no longer in use in XBoX on Consoles to solve the problem; Hi, My son's initial xbox live identity is attached to an old school email address that is no longer in use as his old school closed down in 2016. I... Discussion in 'XBoX on Consoles' started by CloudierRug8698, Jan 28, 2018.

  1. I need to add a family member whose email address is no longer in use


    Hi,

    My son's initial xbox live identity is attached to an old school email address that is no longer in use as his old school closed down in 2016. I need to place parental controls on this identity, but cannot add him as a family member
    without him accepting my request, from this email address, which he cannot do. Is there anyway round this?? We have also in the past tried to delete this identity which hasn't worked either for some reason. We waited the required 4 weeks after placing the
    request, but still nothing works. Can anyone help?

    :)
     
    CloudierRug8698, Jan 28, 2018
    #1
  2. JudiST
    JudiST Guest
    Problem with email address

    I already have a Microsoft account. I've just purchased an Xbox One S and I was attempting to add my husband as a family member. I added him as a family member. I was then asked for his email address, which is the same as mine. Xbox replied that this
    email address was already in use, but we live together and share the same email address.

    This may be obvious to most people, but we are elderly and obviously haven't got a clue what is wrong. Can someone please help us.
     
    JudiST, Jan 28, 2018
    #2
  3. Joshyuah
    Joshyuah Guest
    Unable to Add Family Member to Newly Purchased Family Pack

    Hey Y'all,

    I just purchased, for the first time ever, the family gold pack. Everything seems fine at first. It shows my Avatar and then has "Add Family Member. 3 Gold Memb. Avail." I click on "Add Family Member" and enter in the first email address of one of my family
    members. He's been an xbox live gold member for a while but currently is not. So, I enter in his current xbox live email and select "Next." I then get linked to an account sign in page that has the following information:

    Account sign in
    The email address you entered is associated with an existing Windows Live ID. Sign in to add it to your Xbox LIVE family membership.

    I entered my address (the parent account) and password and it loops right back to the same screen. So, I try his live account and it loops back to this same screen again.

    So far I am unable to add anyone to my family pack. What am I doing wrong here? I cannot get past this login screen no matter what I try.

    Thanks for a speedy reply!
     
    Joshyuah, Jan 28, 2018
    #3
  4. SA1NT 0F LI3S Win User

    manage

    You cannot have two accounts with the same email address. If you need to set up a family account, please refer to this link: https://support.xbox.com/en-US/xbox-one/security/add-family-member-on-xbox-one
  5. John P_14 Win User

    How do I fix my age for joining Minecraft realms? (I am over 17)

    Kindly use an adult (organizer) account to change your Privacy Settings but if you're not yet in a Family Group, follow the steps below to add your account as a MEMBER.

    To add someone to your family group:

    1. Go to family.microsoft.com.

    2. Sign in with your Microsoft account (parent/adult account), then select Add a family member.

    3. Select Member.

    4. Enter an email address or phone number for the person you want to add, then select Send invite.

    Note: If the person you're adding is already part of another family group, they'll first need to be removed from that family group, or they'll need a new Microsoft account for your family group.

    5. Have the person you invited to accept your invitation from the email or text message they receive. Or, in the Notifications section, select Accept now next to Pending member. You'll be signed out so the person you're trying to add can sign in to their account and accept the invitation.
  6. Dadwhite Win User

    Help with child account?

    You will need to setup a new email account for the child

    change the email address on his account to the new account

    Setup your xbox live account with your email address

    pull in his account under your xbox live account as a child account in under your master family account

    I do this with several grand-children to help their parents out. This site should help out: https://support.xbox.com/en-US/xbox-one/security/add-family-member-on-xbox-one
  7. VibroPlex Win User

    Add Members to Xbox Family Account Via PC

    Did you try this?:

    1. Go to
    http://live.xbox.com/FamilyCenter


    2. Click Add Family Member

    3. Enter the email address for the family member’s Microsoft account (formerly known as the Windows Live ID) and when asked, their password .

    4. Add them to the family.
  8. CyberGuardFL Win User

    Sharing an Xbox live account

    If you are playing on two consoles he will need his own account.

    Create a child account and add family members on Xbox One.

    • Press the Xbox button  on your controller to open the guide.
    • Select Profile & system, and sign in to your account.
    • Press the Xbox button  again to open the guide, and select Profile & system > Settings > Account.
    • Select Family settings > Manage family members.
    • Select Add to family.
    • Select Add new.
    • When the child is prompted to enter an email address, enter their existing email or, if they don’t have one, select Get a new email.
    • Create a new @outlook.com email address that your child can use.
    • Enter their first name, and then their last name.
    The following link has more information about a child account:

    Xbox Support Help Page - Child Account
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I need to add a family member whose email address is no longer in use

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