I need someone with access to Xbox account information to add an email bc my account no...

it just says “phone calls aren’t available for this issue”

Hi Christian,

Thanks for coming to the forums. We understand you are having an issue logging into your account. Since you do not know the email but have the gamertag, we recommend requesting a call from support. As no one on the forums can access this information.

When you go to Contact Us,follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

Try talking to someone with the web chat and maybe they can help you or give you a number to call.

Thank you for the response. I was able to add an alias email to my xbox account, however my main problem is I cannot access the email of my original account. I have many accounts under that email and I need access to it in order to change the email.

Unless you had someone login to your account then changing your email password would be the only thing you need to do. Did they access your XBOX account? Also would be a very good idea to change your XBOX live password and add the security proofs to your
account. I have mine set to text me a code in the event someone would ever request a password change to my xbox account.

Changing your XBOX password
support.xbox.com/.../change-microsoft-account-password

Adding proofs:support.xbox.com/.../add-security-contact-information