I need some help with configuration of my controller

Hello, first it's a pleasure to be able to help you today.

My name is

Welcome to the community. I hope I can help you in the best way.

Hello JonathanBain2, if you talk about the initial settings, will always need a controller, once configured you can use the Xbox App as a remote control, but in the end you will always need a controller to play.

Best regards,

Hi, thank you for reaching out to us on Microsoft Forums today, here are some links that might help you.



If you want to configure a standard Xbox Wireless Controller

https://beta.support.xbox.com/help/...se-accessories-app-configure-elite-controller



Troubleshoot Xbox Wireless controller

https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Request an Xbox controller replacement

https://support.xbox.com/en-US/xbox-one/controllers/controller-warranty

You should open the controller and confirm that all inside it is well maybe a wire or some variable its damaged and needs repair. If it is not a physical problem try to check that all the configurations both in the game and the controller are in order.

Hello Ebbreyli, my name is Jose, and I would be happy to help.

"If you are experiencing issues with Fortnite Mobile controls when using a controller in cloud gaming, here are some possible solutions:

Game Settings:
Make sure to check the game settings for options related to controls. There might be an option to enable or disable mobile controls when a controller is detected.

Controller Configuration:
Verify that your controller is properly configured and paired with the device. Some issues may arise if the controller is not connected correctly or if its configuration is incompatible.

App Updates:
Ensure that both the Fortnite app and the cloud gaming platform app are updated to the latest versions. Updates often include bug fixes and compatibility improvements.

Restart:
Try restarting both the Fortnite app and the cloud gaming platform app. Sometimes, a restart can resolve temporary issues.

Technical Support:
If none of the above solutions work, reach out to the technical support of Fortnite or the cloud gaming service you are using. They may provide specific assistance
for your situation.

Keep in mind that interfaces and settings may vary depending on the platform and game version, so you may need to adjust these suggestions according to your
specific situation."

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help.

Best regards,
Jose.

You'll want to post in the sales and promotions forum so support could check into it for you.