I need some help as my account has been hacked

I totally understand where you are coming from.

I'm afraid the only best option now is to reach out to Microsoft Xbox Support for further assistance immediately as they have the tools and resources to investigate and possibly escalate this case.

Kindly follow the steps I have provided above to contact them as soon as possible.

Just a gentle reminder that we are only Xbox gamers just like you here in this community forum. We are not Microsoft employees and we do not have the tools to access your account or any Microsoft System.

Best regards,
Darhyl

Hi Darhyl,

I'm sorry but this information does not help me.

I've tried to do what the links tell me to do but there is something about my security info only being allowed to change once per 30 days resulting in my not being able to change it back to my original email.

If there is anything you can do please let me know as I fear my account could get quite easily compromised again.

Regards,

Lewis

I appreciate the response, Lewis! I'm glad you're able to recover your Microsoft account.

Based on your description, it seems the hackers have added their security information and most likely still have control over your account.

In this case, you will need to reach out to Microsoft Xbox Support for further escalation as they have the tools and resources to properly investigate this case and possibly remove the security information of the hackers from your account.

Try to contact them either through live chat or call back support. Here's how:

Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time.

You may also check these links for reference:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37

https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

I hope this information helps!

Best Regards,
Darhyl

Hi Darhyl,

I have managed to log into the account and have changed my password but the email the account is linked to is the hackers, not mine and it won't let me change the email back. Is there anyway I could do this?

Hi Lewis! I'm more than happy to help you!

I'm sorry you are experiencing this with your Microsoft Xbox account being compromised. I understand how frustrating this is and I would totally feel the same way if I were in your shoes. No worries, let me help you sort this out.

Kindly follow the instructions in the interactive tool using the link below in order to recover your account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl