I need my block lifted for my Xbox One Madden NFL 24

Hi Chris Farley1,

Since we didn't receive any response from you on this thread that ypou posted.. I truly understand how frustrating this can be, that this is not the information you want to hear, especially for the game that you really wanted to play. I do have ways here for you to confirm if you still own the game or not.

- You need to check your order history to see that status of your game or any information that might help you with your concern. To check this, just visit this website: Microsoft account | Order history


Based on my research here that exclamation point you see on your game it means that the game license was revoked. If you need you further details with it. I highly recommend to contact Xbox Live Support. They have the right tools that will be able to give you an accurate information about for your game.

Please give those a shot and let me know if able to get an information from the Xbox Live Support.



Respectfully,



Microsoft Community Moderator

Hi Chris Farley1,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you need help with your Xbox One Madden NFL 24 game. We truly understand how frustrating this can be, especially you cannot play the game that you really want to play.

Before we proceed with troubleshooting steps, I'd like to ask a few questions to better understand the problem you're facing.

- May I ask what is the exact error message?
- Are you able to play your other games?

Ensure that you're sign in with the Xbox account that has the license of the game. If you're sign in with the right account you may perform these steps below:

1. Remove and re-add the Xbox profile
2. Check the game in the Microsoft store
3. Set your Xbox profile as my Home Xbox. To do this, follow the steps
- Go to Xbox Settings
- Select General
- Select Personalization
- Enable the Home Xbox by putting a check

Regarding for the refund of your Madden NFL 24 game there is possible chance that the license of the game was revoked. If the refund request was granted but If you want to get an accurate details with it, Please let me know so that I give you the steps how to reach out the Xbox Live support for them to check on their advanced about that.

We look forward for your response.

Thank you,

Microsoft Community Moderator

Hello Chris Farley1,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

Nope. You can play with people on Xbox Series consoles, PS5 and PC. Xbox One and PS4 players will be limited to playing against people on the same platform.

https://www.ea.com/games/madden-nfl/madden-nfl-24/cross-play?isLocalized=true

EA states the game creator and publisher:

"Unfortunately for PlayStation 4 and Xbox One owners, Superstar Mode is only available on PS5, Xbox Series X|S, & PC."

Source:
https://www.ea.com/games/madden-nfl/madden-nfl-24/features

Thanks,
Mauro