I need help

Discus and support I need help in XBoX Accessibility to solve the problem; So my main account got blocked a month ago and i havent been able to get back in since i changed my old email to my new email on the account back in... Discussion in 'XBoX Accessibility' started by Ryder Beaston, May 1, 2025.

  1. Ryder Beaston
    Ryder Beaston Guest

    I need help


    So my main account got blocked a month ago and i havent been able to get back in since i changed my old email to my new email on the account back in 2023 i think and for some reason my old email address is still listed as the contact email but my old email address was deleted when i made my new email and that was about 2 or 3 years ago so the same time i made my new email when i turned 13 so i didnt have to be on the family thing so it would let me do more things, and as google says in their support forums after 30 days of the google account being deleted google removes the account from their system and cannot be recovered anymore, so when it sends me a verification code it tries to go to my old email because for some reason who knows why it is still my contact email so the code never reaches me, i have done multiple requests for the recover form to recover my account but i cant remember all the details of the stuff it is asking about the games i purchased and if i dont select i purchased something then it rejects it because it sees i bought minecraft back in 2021, and all the agents are helpless, even the ones that do help me cant help me, and i also did the account reinstatement a few times but it just gets rejected anyway, so i dont know what i am suppost to do because there is literally no possible way to regain access to my old email like its gone it cant come back, so i cany verify my account because the code is going to my old email. I have so much stuff on that account its not even funny.

    :)
     
    Ryder Beaston, May 1, 2025
    #1
  2. SeilBlase7 Win User

    Help, i need help;(

    And this is save not my account!!! wtf is Going on here? that s100% my email, and my password but this is not my account!!!!!!!! can i get back my money? please wtf!
  3. DerpAssasin123 Win User

    Help! I need help with this!

    it sends me back to the home menu when i get reconnected
  4. Mister Getafix Win User

    HELP I NEED HELP

    Hi there!

    Apologies for the late reply!

    If you are still running into issues trying to connect to Xbox Live Gold feel free to post back and let us know.

    We will be here to assist you if needed!
  5. M3tal Daz3 Win User

    Help, i need help;(

  6. Firebeeve Win User

    HELP I NEED HELP

    General Info

    Chat start time Jan 8, 2014 9:02:45 PM EST

    Chat end time Jan 8, 2014 11:22:30 PM EST

    Duration (actual chatting time) 02:19:44

    Operator Morgan

    yep so after that long time she connected me to a manager and I copy Pasted alot of stuff she said and this is the first thing he said >>>(Manager)Lervin: Thanks for bringing that up, Chris. This is totally not the kind of service that we want you to have.
    I'm sorry if you had to go through all that trouble just to get this rectified. <<<<then so on talking mainly I am going to have to wait for a different department to fix the problem then at the end he said this>>>(Manager)Lervin: I will make sure that Morgan
    will be provided feedback later right after this chat session, Chris. Thanks for sharing this with me. (Manager)Lervin: On the other hand, I hope I was able to help you the best possible way I can.

    (Manager)Lervin: It's a great pleasure having you on this chat session, Chris.

    (Manager)Lervin: As one of the managers in this department, I always want that my team can give the excellent support experience that every valued customer like you deserves. You can always count on that!

    (Manager)Lervin: Rest assured I will talk to him later. You have my word.<<< ...Most likely nothing happened but I have this in writing and I am reporting it to Gamestop ...This is not right and what they told me was false . It does not carry contract with
    the console ,It carries with account and it was to be corrected along time ago and now came up ,seems to me that people do not do their jobs at xbox.
Thema:

I need help

Loading...

  1. I need help - Similar Threads - need help

  2. I need someone’s help, Swap or Buy for a Good Deal?

    in XboX Insiders
    I need someone’s help, Swap or Buy for a Good Deal?: I have a one month subscription for game pass ultimate, looking to sell for $17 or trade for 1 Month PC Game Pass.. Any Help ? submitted by /u/Signal_Proposal8451 [link] [comments]

  3. Might need some help (unenroll pc insider & delete insider account)

    in XboX Insiders
    Might need some help (unenroll pc insider & delete insider account): Last weekend, I deleted insider account, but steel I'm getting pc insider previews, and I can't access to insider hub app. Yesterday, my Xbox was upgraded to 2604.1000.30.0 build. Also, I can't...

  4. B BUTTON STUCK and need help getting it unstuck

    in XboX Insiders
    B BUTTON STUCK and need help getting it unstuck: I spilled captain morgans rum on my controller and b button stays stuck down sometimes when I press it, any ways to fix this? submitted by /u/PabloDmenace [link] [comments]

  5. Need help getting NIKKE to work on XFSE “add game” feature

    in XboX Insiders
    Need help getting NIKKE to work on XFSE “add game” feature: Has anyone on here figured out how to get Goddess of Victory: Nikke on the Xbox Full Screen Experience (Xbox Mode) on their ROG Xbox Ally via the add game feature?? I can’t get it to work....

  6. need guidance about GTA online please help

    in XboX Insiders
    need guidance about GTA online please help: I need someone to guide me about GTA ONLINE. I am an Xbox user...just bought series x after 2 yrs of pause from my gaming life. my previous Xbox was Xbox one. I bought a GTA online cd including...

  7. Need help with my series X and MSFS2020

    in XboX Insiders
    Need help with my series X and MSFS2020: Ok so I bought my series x in December and bought flight sim 2020 but every time I would try and download it on the Xbox everything but the license says not compatible and I’ve looked it up and...

  8. need help on xbox one disc not reading!

    in XboX Insiders
    need help on xbox one disc not reading!: recently got black ops 1 360 disc to play on my xbox, when i go to insert it it goes in but it doesn’t give me an option to download or anything else, i’ve tried with other games and it works but...

  9. i have overheating series x and need help

    in XboX Insiders
    i have overheating series x and need help: hello, i have a series x that randomly made a loud noise from the fan and then now the fan doesnt spin, i have taken it apart and cleaned it and it seems the fan is seized (its super hard to turn...

  10. Need help adding existing console to xbox app.

    in XboX Insiders
    Need help adding existing console to xbox app.: Earlier, i was messing around in the app and mistakenly removed my registered console from the app for remote play. I keep trying to set up my console again under existing console. I’ve checked...