I need help

Discus and support I need help in XBoX on Consoles to solve the problem; Hello, my name is Allan and I play in the gamertag since mid-2013. I recently suffered a series of complaints on my account due to bad communication,... Discussion in 'XBoX on Consoles' started by AllanRosckof, Dec 26, 2017.

  1. AllanRosckof
    AllanRosckof Guest

    I need help


    Hello, my name is Allan and I play in the gamertag since mid-2013. I recently suffered a series of complaints on my account due to bad communication, many people sent me messages offending me after I won them at UFC 2 matches online, sometimes
    I answered the messages with more offenses and these people denounced me many times.

    After taking two blocks from Microsoft I learned the lesson and never again retaliated and much less offended someone, to be sure of that, just check my last messages that a send before the ban, I do not remember being offensive to anyone.

    The problem is that someone who lost to me denounced me, and since my account is a repeat offender, it was automatically suspended. Now I am unable to send messages forever in my account, which is really sad because I believe I have suffered an injustice.

    The first few times I really deserved the suspensions, but in the latter it was completely unfair. Now I am unable to communicate through LIVE forever, this is a long time, a suspension of communication forever seems somewhat exaggerated, mainly because
    my suspension is unfair.

    Now I can not get in touch with the Enforcement team, I'm very sad. I make videos for YouTube and I get fan messages everyday, and now I can not even answer them. Please revert this decision and give me one more chance, please. Review my case, it is unfair
    that I can never communicate with xbox live again.

    Thanks and sorry, I'm writing with the help of Google Translate. Thank you very much.

    :)
     
    AllanRosckof, Dec 26, 2017
    #1
  2. Rahul
    Rahul Guest
    PLEASE, I NEED HELP!!

    Please, Sorry for writing "please" 100x It's just a really hard time right now.
     
    Rahul, Dec 26, 2017
    #2
  3. Rahul
    Rahul Guest
    PLEASE, I NEED HELP!!

    Here I took a screenshot of what I am dealing with View attachment 2801

    Here this is what I am dealing with,
     
    Rahul, Dec 26, 2017
    #3
  4. Daft Badger
    Daft Badger Guest

    I need help

    The enforcement team do not use the forums.

    There are no such things as automatic suspensions.Any report filed is investigated by a person before any action is taken.

    There's also no time limit on when you can be suspended for an offence.Messages only stay on your profile for 30 days before they are automatically deleted so if you were suspended for a message then it could be for one you sent longer than 30 days ago.Communications
    covers more than just messaging though.

    Filing for a case review on the enforcement site
    here     is the only thing you can do.

    If you are not eligible for a case review then there is nothing else you can do.
     
    Daft Badger, Dec 26, 2017
    #4
  5. AllanRosckof
    AllanRosckof Guest
    It is absurd this neglect of Microsoft, a true absurd.
     
    AllanRosckof, Nov 1, 2018
    #5
  6. SeilBlase7 Win User

    Help, i need help;(

    And this is save not my account!!! wtf is Going on here? that s100% my email, and my password but this is not my account!!!!!!!! can i get back my money? please wtf!
  7. DerpAssasin123 Win User

    Help! I need help with this!

    it sends me back to the home menu when i get reconnected
  8. Mister Getafix Win User

    HELP I NEED HELP

    Hi there!

    Apologies for the late reply!

    If you are still running into issues trying to connect to Xbox Live Gold feel free to post back and let us know.

    We will be here to assist you if needed!
  9. M3tal Daz3 Win User

    Help, i need help;(

  10. Firebeeve Win User

    HELP I NEED HELP

    General Info

    Chat start time Jan 8, 2014 9:02:45 PM EST

    Chat end time Jan 8, 2014 11:22:30 PM EST

    Duration (actual chatting time) 02:19:44

    Operator Morgan

    yep so after that long time she connected me to a manager and I copy Pasted alot of stuff she said and this is the first thing he said >>>(Manager)Lervin: Thanks for bringing that up, Chris. This is totally not the kind of service that we want you to have.
    I'm sorry if you had to go through all that trouble just to get this rectified. <<<<then so on talking mainly I am going to have to wait for a different department to fix the problem then at the end he said this>>>(Manager)Lervin: I will make sure that Morgan
    will be provided feedback later right after this chat session, Chris. Thanks for sharing this with me. (Manager)Lervin: On the other hand, I hope I was able to help you the best possible way I can.

    (Manager)Lervin: It's a great pleasure having you on this chat session, Chris.

    (Manager)Lervin: As one of the managers in this department, I always want that my team can give the excellent support experience that every valued customer like you deserves. You can always count on that!

    (Manager)Lervin: Rest assured I will talk to him later. You have my word.<<< ...Most likely nothing happened but I have this in writing and I am reporting it to Gamestop ...This is not right and what they told me was false . It does not carry contract with
    the console ,It carries with account and it was to be corrected along time ago and now came up ,seems to me that people do not do their jobs at xbox.
Thema:

I need help

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