I need help with video problems on my xbox

Hello Andrea G! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having video issues. What is it currently set at?

It's sad to hear that you still have this issue

I can advise you another two things to try:

1. Try creating a new local administrator user in your PC and try from there:
https://support.microsoft.com/en-us/windows/cre...

2. If the issue persists and as you tried almost everything.
In this case the step would be perform a custom installation for your windows system
https://answers.microsoft.com/en-us/windows/for...

I've done the first method, turns out that didn't work-
But when I open my xbox in my main window user
It stuck on the loading screen like this : -

I'm great! Thanks for asking.
Don't worry about the language, I understood perfectly

Thanks for sharing the troubleshooting steps from your side

Please try this (if one doesn't work go to the next)

1. Reinstall Microsoft store and all its components:

Use directly the method 2

Lester response:
"Open Powershell with Admin or CMD with Admin (Press Windows key + X then click Windows Powershell(Admin))
Copy each line of command to Powershell then press enter (one line at a time)
net stop bits
net stop wuauserv
net stop appidsvc
net stop cryptsvc
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\*.*"
rmdir %systemroot%\SoftwareDistribution /S /Q
rmdir %systemroot%\system32\catroot2 /S /Q
regsvr32.exe /s atl.dll
regsvr32.exe /s urlmon.dll
regsvr32.exe /s mshtml.dll
netsh winsock reset
netsh winsock reset proxy
net start bits
net start wuauserv
net start appidsvc
net start cryptsvc

-Once done restart the device and check"

Source: https://answers.microsoft.com/en-us/windows/for...

If maybe that doesn't work, please reinstall Gaming Services via powershell command: (don't forget to run it as administrator)

Right-click the Windows Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).

Type or paste the following command and press Enter:
Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers

Restart your PC, then start the Xbox application.

You should see a blue banner with the following message: "This app needs an extra component. Gaming Services is needed for playing some games. Administrator approval required. Install"

Select Install to reinstall Gaming Services and finally give it a new try.

Let me know how it goes!

Hey, Nice to meet you again! Glad that you understand my language perfectly.
Sad to say that- Nothing worked -

But, I believe that I mistakenly did something occurring some error inside Windows Powershell. Such as : -



And this : -



I don't know if this's normal or I'm doing it wrongly-

Also My system's sound mixer is kind of messing up-



I didn't even set this- Might be an evidence that something's wrong with my pc?
Lemme know soon!

Oh by the way, method 2 completely doesn't work for me but thanks for the help from you! >-^

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ralsei

Is your windows 10 system up to date?
And please tell me which troubleshooting steps you have done so far, in that way I can advise you different things or how to proceed

I'll be waiting for your reply, greetings

Please uninstall the Xbox app, then verify this:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)
If the service isn’t started, click Start to start the services

Restart your PC, install the Xbox app and check