I need help with my Xbox controller

Hi Tyron, my name is Oskayra, it is my pleasure to answer your question.

I have experience with that error the PowerA Advantage driver you received needs an update and the paddles will not work until the update is done.

To update the driver, follow the steps below:

1) Connect the driver to the PC using a USB cable.

2) Open the PowerA HQ application.

3) Click the "Update Driver" button.

4) Follow the on-screen instructions to complete the update.

5) Once the update is complete, the paddles should work properly.

Here are some additional tips for updating the controller:

1) Make sure the controller is connected to a USB 2.0 or 3.0 port.

2) If the update does not start automatically, click the "Update Driver" button again.

3) If the update fails, try restarting the PC and the controller.

If you have followed these steps and the paddles still do not work, you can contact PowerA technical support.

Here is a direct link to PowerA's technical support page:

https://www.powera.com/support/
Note: This is a non-Microsoft web site. The page appears to provide accurate and secure information. Beware of advertisements on the page that may advertise products often classified as PUPs (potentially unwanted products). Thoroughly research any product advertised on the site before deciding to download and install it.

Keep in mind that in this public forum we are just gamers like you trying to guide and help other gamers. We are not Microsoft employees.

I appreciate your understanding and I hope the problem will be solved soon, I wish you good luck and have a nice day.

Regards, Oskayra

Hi ルイス, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give us more details?

Are you playing on an Xbox Console or PC?

Have you checked for a firmware update on the controllers using the Xbox Accessories app?

If you've already reached your limit, you will have to wait a year before you can change your Home again.

That is the peoblem... When i search for The GWG on marketplace, it doesn t appear

The ads are the the same...

Hey RiZe Bas -

Sorry to hear about any frustrations this may have caused. Unfortunately, we're unable to assist with billing / repair issues here on the public facing forums. You will need to continue speaking directly with phone
or chat support for further assistance regarding any repairs.

Please let us know if you have any additional Xbox support questions! We're here to help.