I need help with my Xbox account

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Axille, if it says your password is wrong, try logging into your account normally from a computer to see if you can log in correctly.

Then in the console clear the cache and try to login again with the account.

The first is a clear cache

1. Go to the Xbox press and hold the XBOX power button on the console for 10 seconds until it turns off

2. Wait 10 seconds until it turns off

3. Wait 1 minute with it off

4. Turn it back on

Hi SKTCHY_REAL, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This is an update error code:

https://support.xbox.com/help/errors/error-code-e200

Please, reset your console.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Press and hold the Pair button and the Eject button on the console, and then press the Xbox button on the console.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two “power-up” tones a couple of seconds apart. You can release the Pair button and Eject button after the second power-up tone.

The console should power up and take you directly to the Xbox Startup Troubleshooter.

To reset your console from the Xbox Startup Troubleshooter, select Reset this Xbox. When prompted, select Keep games and apps.

Let me know if it works!

do you mean someone compromised your account ?

If so call support for an unauthorized access case

Your account will be locked while they investigate

If you think your account was compromised then follow the steps here
https://support.xbox.com/en-GB/my-account/security/compromised-account-solution

Looks like I'll be cancelling. This is rediculous.