I need help with my Xbox 360 media remote

Update to my last post:

If you have the current version of the Xbox 360 Dashboard, follow this command path -- System Settings > Console Settings > Remote Control

You will see 2 options listed: "Both Remotes" (allows you to use either the Xbox 360 Media Remote or a Windows Media Center Remote) and "Xbox 360 Media Remote" (sets the system to accept input from only an Official Xbox 360 Media Remote, or an Officially Licensed
3rd party equivalent.) Make sure your system is set to "Xbox 360 Media Remote" then exit out of the System Settings menus and try the remote again.

I hope that helps.

You may need to try these steps again to get it working also be sure batteries are not dead.

I am not sure what one you have but I have list both links below.

How to set up your Xbox 360 Universal Media Remote can be found
HERE.

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Xbox 360 Media Remote (New) can be found
HERE.

Hey there,

Have you followed the steps on our
Xbox 360 Universal Media Remote troubleshooting page? Go ahead and follow each of those steps and let us know how it goes.

Do any of these instructions here help you:
support.xbox.com/.../universal-media-remote

Sorry to hear you're having issues with your 360. When you say you're having problems calibrating the Kinect, what are you using to select Yes/No? Do you have a wired Xbox 360 controller or a wireless one? If you have a wireless one, is it fully charged
and synced with the Xbox 360 properly?

This information might help;

support.xbox.com/.../wireless-controller-disconnects-frequently-or-cannot-connect

If you're trying to use a universal media remote instead of a controller to play your media:

support.xbox.com/.../xbox-360-universal-media-remote-help

Hope that helps.